Tata Smart Flow Manager / Admin

Role SummaryThe Tata Smart Flow Manager/Admin owns end-to-end management of BharatEdge's outbound and inboundsales calling campaigns. This role blends hands-on dialer/CRM administration with a strong data science andanalytics mindset turning call data into actionable MIS insights that drive sales performance. The idealcandidate is tech-savvy, highly organised, and thrives on solving operational problems fast

Key Responsibilities:

• Role Summary
• The Tata Smart Flow Manager/Admin owns end-to-end management of BharatEdge's outbound and inbound
• sales calling campaigns. This role blends hands-on dialer/CRM administration with a strong data science and
• analytics mindset turning call data into actionable MIS insights that drive sales performance. The ideal
• candidate is tech-savvy, highly organised, and thrives on solving operational problems fast

Key Performance Indicators (KPIs):

• Hands-on experience with Tata Smart Flow or similar cloud telephony/dialer-CRM platforms
• Strong grounding in Data Science trend analysis, funnel/cohort metrics, basic forecasting predictive
• insights
• Advanced Excel pivot tables, VLOOKUP/XLOOKUP, dashboards, conditional formatting, macros (a
• plus)
• Solid MIS reporting structured, timely, leadership-ready reports
• CRM management lead pipelines, workflow automation, reporting modules
• Net-savvy and comfortable across cloud tools, dashboards, and new software
• Core Competencies
• Strong analytical and structured problem-solving ability
• Multitasker manages multiple campaigns and agents simultaneously without drop in quality
• Techno-lover genuinely enjoys exploring and adopting new tools/tech
• High ownership and self-driven; operates with minimal supervision
• Clear communicator for cross-functional coordination with Sales, Marketing, and HR
• Good to Have
• Prior experience in sales operations or telecalling team management
• Exposure to WhatsApp Business API or omnichannel CRM tools
• Basic SQL or Google Sheets/Apps Script for reporting automation

Qualifications Skills:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• 13 years of experience in IT infrastructure, IT operations, or IT management.
• Hands-on knowledge and experience with Tata Dialer / Tata Tele Business
• Services (TTBS) is preferred.
• Good understanding of telephony, SIP, PRI, IVR, dialer systems, and call routing.
• Knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, routers, and switches.
• Good troubleshooting and problem-solving skills.
• Experience coordinating with telecom vendors and service providers.
• Knowledge of CRM and dialer integration will be an added advantage.
• Good communication and coordination skills.