Talent Development Operations Manager

Job Summary

The Talent Development Operations Manager leads the operational execution and continuous improvement of Talent Development services within the future-state operating model. The role provides day-to-day direction to Talent Development Operations colleagues, supports service delivery across regional and global stakeholders, and helps ensure processes, systems, documentation, reporting and escalations are managed consistently.

The Talent Development Operations Manager is responsible for overseeing and continuously improving the operational delivery of Talent Development services. This includes managing the team and operating rhythm for learning deployment, onboarding support, CPD administration, early careers operational support, Workday Learning administration, service delivery coordination, reporting, process documentation and continuous improvement. The role ensures that Talent Development services are delivered in a consistent, high-quality and scalable way, aligned to the future-state operating model. It provides operational leadership across day-to-day delivery, team capacity, stakeholder support, systems usage, process governance, service metrics and issue resolution. The Talent Development Operations Manager partners closely with Talent Development COE leads, People Strategy, HR IT, HR Service Center, Strada, business learning teams and People Operations stakeholders to ensure clear ways of working, effective escalation paths and reliable service delivery. The role will also help define, document and improve operating standards, KPIs, SLAs, process flows, job aids and governance routines for the Talent Development Operations scope.

Details about the team: The Talent Development Operations team is part of Global People Operations and supports the operational delivery of Talent Development services across learning deployment, onboarding, early careers, CPD administration, Workday Learning operations, reporting, process support and stakeholder coordination. The team enables Talent Development programs and processes to run consistently, efficiently and at scale. It partners with Learning Development and Deployment COE teams, People Strategy, business learning teams, People Operations, HR IT, HR Service Center, Strada and other internal and external partners to support effective delivery of learning and talent development services.

Job Details

• Job Title- Talent Development Operations Manager
• Solution Line- Talent Development, People Organisation
• Position type- Full Time
• Work Location- Gurgaon/Bangalore
• Working style- Hybrid
• GCF Level- M40
• Shift Time- 12PM to 9PM IST

Job Responsibilities

• Lead and develop the Talent Development Operations team, providing day-to-day direction, coaching, workload management and performance support.
• Plan and manage team capacity across learning deployment, CPD administration, onboarding support, early careers support, Workday Learning administration and related operational activities.
• Build a culture of accuracy, service, accountability and continuous improvement.
• Ensure team members are trained on relevant processes, systems, documentation standards, service expectations and escalation routes.
• Support knowledge sharing across the team to build resilience, consistency and coverage across regions and processes.
• Oversee operational delivery of Talent Development services in line with the agreed future-state operating model.
• Provide end-to-end operating model guidance and navigation for Talent Development stakeholders.
• Partner with Talent Development COE teams, People Strategy, Learning Development and business leaders to support seamless program and process delivery.
• Act as a key liaison with HR Service Center and Strada operational teams for knowledge sharing, service updates, operational issues and escalations.
• Oversee operational support for learning deployment activities aligned to global and regional priorities.
• Ensure effective management of learning deployment calendars, project plans, SharePoint sites, communications, logistics and stakeholder updates.
• Support the team in managing Workday Learning administration, including course and offering set-up, enrolment tracking, learner status updates and reporting.
• Ensure learning deployment processes are documented, consistently followed and improved where required.
• Support issue escalation and resolution for deployment-related risks, delays, mailbox queries or stakeholder concerns.
• Oversee operational support for onboarding-related activities, including program coordination, communication channels, session logistics, survey support, metric tracking and documentation maintenance.
• Support operational readiness for Early Careers activities once the future-state scope and role ownership are confirmed.
• Ensure onboarding and Early Careers processes have clear documentation, ownership, escalation routes and performance visibility.
• Partner with relevant COE and business stakeholders to ensure colleague, manager and stakeholder support is delivered consistently.
• Oversee operational support for CPD administration activities, including learning mailbox management, records maintenance, reporting, SharePoint upkeep and coordination with relevant compliance stakeholders.
• Ensure CPD and regulatory learning processes are supported with appropriate documentation, audit-ready records and issue escalation.
• Support the team in maintaining accurate learning records and producing standard or ad hoc reporting as required.
• Help identify opportunities to simplify, standardize or improve CPD administration processes.
• Ensure effective use of Workday Learning and related learning operations tools.
• Ensure operational data is complete, accurate and timely to support reporting, decision-making and process improvement.
• Design, implement and monitor operational KPIs, SLAs and service metrics for Talent Development Operations, including service responsiveness, completion tracking, intake volumes, delivery performance, issue resolution and stakeholder satisfaction.
• Produce standard and ad hoc reporting to support Talent Development COE teams, People Operations leaders and other stakeholders.
• Use data and insights to identify trends, risks, workload pressures and improvement opportunities.
• Maintain relevant operating model materials, scope catalogues, roadmaps, service documentation, process flows, job aids and metrics.
• Map, document and maintain end-to-end operational processes, standards and playbooks across Talent Development Operations.
• Establish clear process documentation for learning deployment, onboarding support, CPD administration, early careers support, Workday Learning administration, reporting, escalation and stakeholder handoffs.
• Identify and implement opportunities to streamline, standardize and automate operational processes.
• Partner with stakeholders to resolve process gaps, reduce duplication and improve service consistency.
• Support the transformation and optimization of talent and learning processes, including changes linked to Workday functionality, service delivery model design and operating model evolution.
• Maintain Manager and Employee Self-Service job aids related to relevant Workday performance and learning processes.
• Build strong partnerships with Talent Development COE leads, People Strategy, Learning Development, HR IT, HR Service Center, Strada, People Operations leaders, business learning teams and other stakeholders.
• Act as the primary People Operations point of contact for Talent Development Operations matters within the assigned scope.
• Establish and facilitate regular governance routines to review service performance, KPIs, SLAs, risks, escalations, process gaps and continuous improvement priorities.
• Clearly communicate process expectations, timelines, dependencies, service impacts and escalation routes.
• Support stakeholder alignment on role clarity, operating model maturity and service delivery expectations.

Skills/Competencies

• HR Operations
• Learning Operations
• Workday Learning administration
• KPIs/SLAs design
• Process documentation
• Data analytics
• Project management
• Stakeholder management
• LMS platforms

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.