Talent Acquisition Manager

About Loop

Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.

We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved 3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.

Our DNA:

• High Agency action over instruction
• High Ethics trust is the foundation
• Positive Attitude solutions over excuses
• Impact-Driven if it doesn't move the needle, it doesn't matter

About the Role

You will be required to deliver exceptional customer experiences through chat, email, and Slack. Youll resolve product-related queries, troubleshoot technical issues, and ensure high CSAT scores by providing timely, empathetic, and accurate support. This role involves collaborating with internal teams, spotting process gaps, and staying updated on product improvements to drive efficiency and customer satisfaction.

Key Responsibilities

• Manage the end-to-end recruitment cycle: from sourcing to screening, interviewing, offer management, and onboarding.
• Build strong pipelines through active sourcing (LinkedIn, GitHub, AngelList, job boards, communities, referrals).
• Partner with hiring managers to define role requirements and create compelling job descriptions.
• Ensure excellent candidate experience throughout the hiring process.
• Maintain recruitment dashboards and track key hiring metrics (time-to-fill, offer acceptance rate, sourcing channel effectiveness).
• Strengthen employer branding efforts, including social media hiring campaigns, content, and events.

Ideal Profile

• 8-11 years of talent acquisition experience (in-house or agency), preferably in B2B SaaS or technology startups.
• Proven experience hiring for tech + business roles in a fast-paced environment.
• Strong sourcing skills with knowledge of advanced Boolean search and outreach strategies.
• Excellent stakeholder management and ability to influence hiring decisions.
• Data-driven approach; comfortable working with ATS and recruitment analytics.

Perks

• Annual Leaves
• Free lunch and snacks
• Annual company retreat
• Insurance