Talent Acquisition Manager - Lucknow

Job Purpose

To act as a Unit TA SPOC for a region/city within a state/s located in the zone.

Job Context & Major Challenges

Organizational Context

ABC Digital has been incorporated as a wholly owned subsidiary of Aditya Birla Capital in 2023 to engage in distribution of Aditya Birla Capital products and providing services to customers, including web-based services, e-commerce, and payments facilities and allied activities.

ABC Digital is developing an omni-channel based D2C platform (website and app) to acquire new customers and serve them seamlessly. In addition, ABC Digital has started a virtual engagement management through inbound and outbound calling. Also, ABC Digital is engaged in cross-selling different ABC products to walk-in branch customers.

ABC Digital is collaborating with all ABCL subsidiaries to deliver a truly personalized and seamless omni-channel experience for both new and existing customers by building capacity and enhancing productivity through investments in talent, technology, marketing, and data and analytics.

Job Context

With a large customer base within ABC, there is an opportunity to cross-sell and upsell our products at an individual level. Increasingly Indian customers have started considering insurance and investment partners as extensions of wealth advisers. ABCDL will not only leverage this large customer base for cross selling opportunities but will also tap into the large Indian population through new age distribution channels for acquiring new customers and cross selling and up selling to them as well as servicing new and old customers. To make this happen, Talent Acquisition Managers will have to ensure continuous supply and retention of talent in the organization across functions/ hierarchies. Their responsibilities will include determining current staffing needs, developing talent acquisition strategies, leading employment branding initiatives, sourcing candidates for open positions, conducting recruitment processes, ensuring positive candidate experiences, and assisting in employee retention and development. They will also participate in career fairs and events, and use metrics to analyze recruitment data and identify areas for improvement.

Enabling skill sets & qualifications: -

Proven experience as talent acquisition manager

Experience in full-cycle recruiting, sourcing and employment branding

Understanding of all selection methods and techniques

Proficient in the use of social media and job boards

Willingness to understand the duties and competencies of different roles

Working knowledge of Applicant Tracking Systems (ATS) and databases

Excellent communicator

Well-organized

A leader and strategic thinker

BSc/BA in business administration, human resources or relevant field

Key challenges for the role:-

Coordinate with hiring managers to proactively identify staffing needs with forecasting.

Source potential candidates through online channels (e.g., social platforms and professional networks)

Plan interview and selection procedures, including screening calls, assessments and in-person interviews as per the role requirements.

Assess candidate information, including resumes and contact details, using the organizational applicant Tracking system.

Design Job Descriptions That Reflect Each Positions Requirements.

Facilitate employer branding initiatives from a Talent Acquisition perspective.

Organize and attend job fairs and recruitment events

Forecast quarterly and annual hiring needs by Line of Business.

Foster long-term relationships with past applicants and potential candidates

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 Manpower Availability &

Source Mix Works closely with ABC business units HR team to ensure 100% adherence to Manpower Budget vs Actual.

Optimize Hiring Source Mix as per the agreed grid

KRA2 Quality Of Hire To adhere to the Infant Attrition grid along with agreed Diversity Hires as a % of overall HC budget.

KRA3 Offer TAT (Hygiene) To adhere to TAT for sourcing till offer release with onboarding

KRA4 HR Compliance (Process Adherence) Ensures effective documentation at the zone of all important personnel documentation such as joining formalities in a timely and accurate manner with the help of the HR Business partners in the business units.

Adherence to TAT and FTR for all key recruitment processes