Talent Acquisition (Cold chain Industry) Mumbai

Job Description – Talent Acquisition (Cold chain Industry)

Position: Head – Human Resources (HR Head)

Department: Human Resources

Location: Mumbai (Goregaon)

Experience: 10–15 Years

Employment Type: Full-Time

About Crystal Group

Crystal Group is one of India's leading integrated Cold Chain and Logistics Solution providers with over 60 years of industry excellence. We specialize in temperature-controlled warehousing, reefer transportation, portable cold storage containers, cold room projects, and end-to-end supply chain solutions across India. At Crystal Group, we believe our people are our greatest strength, and we are committed to building a high-performance, innovation-driven, and employee-centric workplace.

Role Purpose

The Head of Human Resources will lead the complete HR function for Crystal Group by developing and executing people strategies that support business growth and organizational excellence. This role is responsible for Talent Acquisition, HR Operations, Performance Management, Employee Engagement, Learning & Development, Compliance, Payroll Governance, HR Analytics, and Organizational Development.

The ideal candidate should be a strategic HR leader with strong business acumen, capable of building scalable HR systems, driving organizational culture, improving employee productivity, and partnering closely with business leaders.

Key Responsibilities

HR Strategy & Business Partnering

• Develop and execute the organization's HR strategy aligned with business objectives. 
• Partner with senior leadership to drive organizational growth and workforce planning. 
• Design and implement HR policies, frameworks, and best practices. 
• Lead organizational restructuring and change management initiatives. 

Talent Acquisition

• Lead end-to-end recruitment for all business verticals and leadership positions. 
• Develop hiring strategies to reduce recruitment turnaround time. 
• Build talent pipelines through multiple sourcing channels. 
• Strengthen employer branding and recruitment marketing initiatives. 

Performance Management

• Design and implement KPI, KRA, and Performance Management Systems. 
• Drive annual and quarterly performance appraisal cycles. 
• Support leadership in succession planning and talent reviews. 
• Implement performance improvement initiatives across departments. 

HR Operations

• Oversee onboarding, confirmations, promotions, transfers, exits, and employee lifecycle management. 
• Ensure accuracy of employee records through HRMS. 
• Supervise payroll inputs, attendance, leave management, and HR documentation. 
• Standardize HR processes across all business locations. 

Employee Engagement & Culture

• Develop employee engagement initiatives to improve retention. 
• Drive employee communication and recognition programs. 
• Manage employee grievance handling and disciplinary matters. 
• Build a positive, inclusive, and performance-driven work culture. 

Learning & Development

• Identify competency gaps and training needs. 
• Develop leadership development programs. 
• Organize technical, behavioral, and functional training. 
• Measure training effectiveness through performance outcomes. 

Compliance & Governance

• Ensure compliance with Labour Laws, Shops & Establishment Act, PF, ESIC, Gratuity, Bonus, POSH, and statutory requirements. 
• Conduct HR audits and maintain statutory documentation. 
• Coordinate with legal consultants and government authorities whenever required. 

HR Analytics & Reporting

• Develop HR dashboards and management reports. 
• Monitor hiring, attrition, employee productivity, and engagement metrics. 
• Provide data-driven recommendations to leadership for workforce planning. 

Key Skills & Competencies

• Strategic HR Leadership 
• Talent Acquisition & Workforce Planning 
• HR Operations 
• Performance Management System (KPI/KRA) 
• Employee Engagement 
• Organizational Development 
• Learning & Development 
• Payroll Governance 
• Labour Law Compliance 
• HRMS & HR Analytics 
• Change Management 
• Leadership & Team Building 
• Stakeholder Management 
• Conflict Resolution 
• Excellent Communication & Interpersonal Skills 

Educational Qualification

• MBA / PGDM in Human Resources (Preferred) 
• Bachelor's Degree in any discipline 
• HR Certifications will be an added advantage 

Experience Required

• 10–15 years of progressive HR experience. 
• Minimum 5 years in an HR leadership role. 
• Experience in Logistics, Cold Chain, Manufacturing, Infrastructure, Engineering, or Supply Chain industries preferred. 
• Experience managing multi-location HR operations.

Why Join Crystal Group

• At Crystal Group, you will have the opportunity to lead the HR function of one of India's fastest-growing cold chain organizations. You will work directly with senior leadership to build a high-performing workforce, shape organizational culture, drive digital HR transformation, and contribute to the company's long-term growth and success. We offer a collaborative work environment, challenging opportunities, and a platform for continuous professional growth.