TA Services Team Lead

Role Summary

The TAS Team Lead – Gurugram is responsible for leading the GGN-based Talent Acquisition Services team, owning end-to-end delivery for the India/GGN region's recruitment and HR operations processes. This includes background verification (BGV) case management, vendor coordination, invoicing oversight, and stakeholder reporting. The role reports into the Group Operations Lead – TAS and partners closely with regional Team Leads, HRBPs, and vendor partners to drive consistent, compliant, and high-quality service delivery.

Key Responsibilities

• Lead day-to-day performance management, coaching, and development of GGN TAS analysts and specialists.
• Own regional SLA and productivity metrics, including Time to Onboard, Requisition Management hours, and Prohance productivity/availability benchmarks.
• Drive BGV case closure tracking and manage vendor escalations for the region.
• Serve as the primary regional point of contact for stakeholder reporting, including Monthly Business Review (MBR) inputs and leadership dashboards.
• Partner with HRBPs and cross-regional Team Leads on process standardization and participation in TAS Transformation initiatives.
• Oversee invoicing and vendor handover processes specific to the GGN team.
• Support hiring, onboarding, and capacity planning for the GGN team.
• Ensure compliance with regional labor law and BGV requirements across all team activities.
  
  

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 5 years of previous work experience in Talent Acquisition, HR Operations, or a related field.
• Prior people-management experience preferred.
• Familiarity with Workday, Prohance, or equivalent TA/HR systems.
• Strong stakeholder management and cross-regional collaboration skills.