THIRUVANANTHAPURAM · FULLTIME
Systems Support Engineer
RM Education Solutions
Thiruvananthapuram · onsite · Posted 12d ago
Sourced from
Undisclosed3–8 yrsfulltimeThiruvananthapuram
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Section · 01
About this role
Would you like to help enrich the lives of learners around the world
Job Summary
The System Support Engineer is responsible for providing advanced technical support and troubleshooting expertise to ensure the stability, availability, and performance of the organizations IT infrastructure. This role involves resolving complex issues, mentoring junior team members, and driving continuous improvement in support processes. The Senior Support Engineer will collaborate with cross-functional teams, leverage their in-depth knowledge of networking, server administration, and systems support, and contribute to the strategic direction of the support function. The ideal candidate will have a strong background in IT infrastructure, possess expertise in relevant technologies, and demonstrate leadership skills.
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Key Responsibilities
- Provide advanced technical support and troubleshooting expertise for networking, server, and systems infrastructure, resolving complex incidents, problems, and service requests.
- Mentor and provide guidance to junior support engineers, assisting with escalated issues and fostering their professional growth.
- Collaborate with cross-functional teams, including development, operations, and security, to resolve complex technical issues and drive problem resolution.
- Identify and implement process improvements to enhance the efficiency and effectiveness of support operations, leveraging industry best practices.
- Take a proactive approach to monitor and analyze system and network performance, identifying areas for optimization and implementing appropriate strategies.
- Lead and contribute to the development and maintenance of support documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures.
- Participate in on-call rotations to provide 24/7 support coverage for critical incidents and emergencies.
- Work closely with vendors and third-party providers to troubleshoot and resolve infrastructure-related issues and implement new technologies.
- Collaborate with project teams to ensure the successful implementation and support of new systems, services, and infrastructure changes.
- Stay up-to-date with emerging technologies, industry trends, and best practices related to infrastructure management and support.
Experience
Exp:- 3+yrs
Qualifications and Skills
- Bachelor s degree in computer science, Information Technology, or a related field. Relevant certifications are a plus.
- Proven experience as a Support Engineer or similar role, with a strong track record of resolving complex technical issues.
- In-depth knowledge and hands-on experience in networking protocols, routing, switching, and firewall concepts.
- Proficiency in server administration and troubleshooting, including Windows Server and Linux environments.
- Strong understanding of TCP/IP, DNS, DHCP, VPN, and other network protocols and services.
- Experience with virtualization technologies, such as VMware or Hyper-V.
- Familiarity with cloud platforms, such as Azure or AWS, and related services.
- Excellent problem-solving and analytical skills, with the ability to think critically and troubleshoot complex issues.
- Strong leadership and mentoring skills, with the ability to guide and inspire junior team members.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
- Strong customer service orientation and a commitment to delivering exceptional support.
Desired Skills
- Relevant certifications, such as Microsoft Certified: Azure Administrator Associate or CCNA.
- Experience with enterprise back-up solutions such as Commvault or Veeam or Redstor.
- Familiarity with security frameworks and best practices.
- Understanding of DevOps principles and practices.
- Experience with monitoring and logging tools, such as Azure Monitor, Whatsupgold, NetFlow Analyzer, Icinga, or Nagios.
- Experience in working with ticketing tools such as ServiceNow.
Mode of Work/Location
- Hybrid On-Site at Trivandrum
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceDevopsanalytical thinkingDNScloud platformsamazon web servicesCommvaultCCNAEmerging Technologieseducation technologycloudFirewallAdministrationhyperInformation TechnologyMicrosoft AzureCommunication And Interpersonal Skills
Section · Company
About RM Education Solutions
RM Education Solutions
IT Services & Consulting
1.0k+
employees
2003
23 years old
Thiruvananthapuram, Kerala
India
₹7.5L PA avg
Avg at RM Education Solutions
About
RM is one of the leading suppliers of technology and services to the education sector, supporting schools, teachers, and pupils across the globe.
Industries
IT Services & ConsultingInternet
Employee ratings
10 reviews
3.3/ 5
Culture
2.4
Career growth
2.3
Work-life
2.9
Employees rate it well for
Work-Life Balance37Overall Company33
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