Systems Operations Senior Manager-Platform/Production Support

Wells Fargo is seeking a System Operations Senior Manager.

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

• 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Management or leadership experience

• Experience with Platform / Production Leadership role with minimum 15 members
• Stakeholder management including Tech Partners, LOB Users, Vendors etc.
• Good working experience on ITIL, Java/ .NET / Python, CI-CD, Splunk, AppDynamics, Grafana, Ansible, ticketing tool Knowledge, SRE, OCP/Azure.
• Technology oriented B.E/B Tech Degree or equivalent advanced degree
• Analytic and excellent organizational skills
• Excellent communication skills
• Flexibility to work on rotational day shifts, floating weekends, and extended hours when required.

• ITIL
• Incident / Problem Management
• Change Management
• Asset Management
• Configuration Management (CMDB); Programming/scripting experience
• Java, JavaScript, Python, Ruby
• NodeJS, Angular
• .NET / C#
• JSON and API based integrations; CI/CD and automation tools
• Ansible, Puppet
• Apigee
• Jenkins, Git, Maven, Gradle
• SonarQube, Artifactory
• Job/Batch scheduling
• Autosys/JAWS
• Monitoring, Observability
• Splunk, Elastic, Kibana
• Grafana, Prometheus
• AppDynamics, Dynatrace
• BigPanda, TrueSight
• Kafka, CloudWatch, solace
• Operating systems
• AWS, Azure, GCP
• Kubernetes, OpenShift, PCF, PKS
• VMware
• Data platforms, messaging, and storage
• Kafka, IBM MQ, Apache
• Oracle, SQL, MongoDB, Cassandra
• Hadoop, Cl