Systems Operations Manager

Wells Fargo is seeking a Systems Operations Manager

In this role, you will:

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

• 5+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of management or leadership experience

• 5+ years in infrastructure or systems operations roles
• 5+ years managing operations teams (preferably Unix/Linux/x86)
• knowledge of: Unix/Linux internals, troubleshooting, performance, monitoring, alerting, and observability tools, automation frameworks and scripting
• Strong understanding of data center and/or cloud compute platforms
• Familiarity with SRE principles is a strong plus
• Work location - Hyderabad

• Proven experience: Running large, complex operational environments, Leading teams through incidents and transformation
• Strong decision-making under pressure
• Ability to balance risk, speed, and stability