Systems Operations Manager

About this role: Wells Fargo is seeking a...

• Lead and mature SRE practices across platforms and application ecosystems.
• Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
• Drive reliability, availability, scalability, and performance improvements.
• Establish proactive monitoring, alerting, and automated remediation strategies.
• Reduce operational toil through engineering-led solutions.

• Own production support, platform operations, and service stability for business-critical applications.
• Ensure adherence to operational KPIs including availability, MTTR, incident reduction, and change success rates.
• Lead major incident management, problem management, and root cause analysis activities.
• Drive continuous service improvement initiatives.

• Develop and implement automation strategies across infrastructure, application, and operational workflows.
• Automate deployment, recovery, patching, monitoring, and operational processes.
• Leverage Infrastructure as Code (IaC), CI/CD, and self-healing capabilities.
• Champion DevOps and GitOps engineering practices.

• Establish enterprise observability capabilities across applications and platforms.
• Implement centralized logging, metrics, tracing, synthetic monitoring, and AIOps solutions.
• Drive adoption of tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, New Relic, AppDynamics, or OpenTelemetry.
• Improve visibility into platform health, customer experience, and business service performance.

• Lead transformation initiatives involving cloud migration, platform modernization, containerization, and operational excellence.
• Partner with Architecture, Engineering, Security, and Infrastructure teams to modernize platforms.
• Drive resilience engineering, chaos testing, capacity planning, and disaster recovery improvements.
• Implement best practices for cloud-native operations and enterprise-scale support models.

• Build, mentor, and lead geographically distributed SRE and Support teams.
• Establish a culture of accountability, innovation, continuous learning, and operational excellence.
• Partner with business leaders, engineering teams, and senior stakeholders to align operational priorities with business objectives.
• Provide executive-level reporting on service health, reliability trends, risks, and transformation initiatives.

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
• 10+ years of experience in IT Operations, Production Support, SRE, Platform Engineering, or Infrastructure Operations.
• 5+ years of leadership experience managing engineering or operations teams.
• Deep understanding of Site Reliability Engineering principles and practices.
• Strong hands-on expertise in Linux/Unix, Windows, Cloud Platforms (AWS/Azure/GCP), and distributed systems.
• Experience with Kubernetes, Docker, OpenShift, or container orchestration platforms.
• Expertise in incident management, problem management, change management, and operational governance.
• Strong scripting/programming skills in Python, PowerShell, Shell, Java, or similar languages.
• Experience implementing CI/CD pipelines and Infrastructure as Code (Terraform, Ansible, CloudFormation, etc.)
• Experience in large-scale enterprise application support environments.
• Knowledge of AIOps, event correlation, automated remediation, and predictive operations.
• Experience with ServiceNow, Jira, GitHub, Azure DevOps, AutoSys, Control-M, or similar tools.
• Certifications in AWS, Azure, Kubernetes, ITIL, SRE, or DevOps.
• Experience leading cloud transformation and platform modernization programs.

• Improved Service Availability and Reliability.
• Reduction in Major Incidents and Recurring Problems.
• Improved MTTR and Incident Resolution Efficiency.
• Increased Automation Coverage and Reduced Operational Toil.
• Enhanced Observability and Early Detection Capabilities.
• Successful Delivery of Platform Modernization Initiatives.
• Improved Change Success Rate and Operational Stability.
• High Team Engagement, Capability Development, and Stakeholder Satisfaction.

A hands-on engineering leader who can operate at strategic and execution levels, drive SRE maturity, champion automation and observability, modernize platforms, and build a culture of reliability, resilience, and operational excellence across enterprise applications and infrastructure.