Systems Operations Manager - SRE

Job Summary

Wells Fargo is seeking a Systems Operations Manager. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Responsibilities

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure


• Engage stakeholders and internal partners associated with the Systems Operations functional area


• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks


• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives


• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area


• Collaborate and consult with analysts, Information Technology personnel, or vendors


• Manage mid to highly experienced analysts


• Manage allocation of people and financial resources for Systems Operations


• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


• 2+ years of Leadership experience


• Experience with Platform / Production Leadership role with minimum 15 members


• Stakeholder management including Tech Partners, LOB Users, Vendors etc.


• Good working experience on ITIL, Java/ .NET / Python, CI-CD, Splunk, AppDynamics, Grafana, Ansible, ticketing tool Knowledge, SRE, OCP/Azure.

Desired Qualifications

• Experience in ITIL / SRE


• Incident / Problem Management


• Change Management Asset Management


• Configuration Management (CMDB)


• Programming/scripting experience


• Java


• JavaScript


• Python


• Ruby


• NodeJS, Angular


• .NET / C#


• JSON and API based integrations


• CI/CD and automation tools experience


• Ansible


• Puppet


• Apigee


• Jenkins


• Git


• Maven


• Gradle


• SonarQube


• Artifactory


• Job/Batch scheduling


• Autosys/JAWS


• Monitoring, Observability experience


• Splunk


• Elastic


• Kibana


• Grafana


• Prometheus


• AppDynamics


• Dynatrace


• BigPanda


• TrueSight


• Kafka


• CloudWatch


• solace


• Operating systems experience


• AWS


• Azure


• GCP


• Kubernetes


• OpenShift


• PCF


• PKS


• VMware


• Data platforms, messaging, and storage experience


• IBM MQ


• Apache


• Oracle


• SQL


• MongoDB


• Cassandra


• Hadoop


• Cl

Job Expectations

• Technology oriented B.E/B Tech Degree or equivalent advanced degree


• Analytic and excellent organizational skills


• Excellent communication skills


• Flexibility to work on rotational day shifts, floating weekends, and extended hours when required.