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Systems Integration Specialist
NTT DATA PAYMENT SERVICES INDIA LIMITED · Hyderabad · onsite · Posted 48d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Systems Integration Specialist to join our team in Hyderabad, Telangana, India.
Responsibilities - Provide L1, L2 and L3 support for software applications.
- Troubleshoot and resolve application-related issues for end-users.
- Collaborate with developers, IT teams, and external vendors to address issues and implement fixes.
- Escalate unresolved issues to higher-level support or specialized teams.
- Monitor scheduled jobs and ensure their successful completion.
- Perform routine maintenance tasks, including system updates, backups, and configuration changes.
- Assist with system upgrades, patches, and migrations to ensure continuity of service.
- Log, track, and manage incidents and service requests via ticketing systems.
- Follow established procedures for incident escalation and resolution.
- Participate in root cause analysis and problem management efforts.
- Maintain and update application documentation, including configuration settings and user guides.
- Create and present reports on system performance, issues, and resolution times.
- Document changes, fixes, and enhancements in a knowledge base for future reference.
- Work with cross-functional teams (IT, development, business users) to gather requirements and improve applications.
- Participate in system testing and quality assurance activities.
- Assist in the development and implementation of new application modules or features.
- 3+ Years of experience in Informatica B2B (DX, DT)
- 3+ Years of experience in Informatica Power Center and IICS
- 3+ Years of experience with databases (MS-SQL server)
- Experience with application monitoring tools.
- Experience in Informatica Cloud Data Governance Catalog is preferred
- Analytical Skills: Ability to diagnose and solve complex technical problems.
- Communication: Strong verbal and written communication skills, able to explain technical concepts to non-technical users.
- Customer Service: Ability to provide excellent customer service under pressure and manage competing priorities.
- Knowledge of ITIL processes (incident, problem, and change management).
Sourced from naukri
Skills
Customer ServiceInformaticaIncident Managementanalytical thinkingitil processesapplication monitoringIICSB2BChange ManagementClient SuccessBankingCloud DataL3 SupportcloudCommunication SkillsmaintenanceArtificial Intelligence