Systems Integration Specialist
NTT DATA BUSINESS SOLUTIONS · Chennai · onsite · Posted 61d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Systems Integration Specialist to join our team in Chennai, Tamil Nadu (IN-TN), India (IN).
Mainframe AIL production support
The Senior Mainframe Production Support Lead is responsible for ensuring 24x7 stability, availability, and operational excellence of Life Insurance applications, running on a z/VSE mainframe platform. This role provides L2/L3 production support, leads incident triage and resolution, ensures SLA compliance, and supports critical batch and online insurance processes in a highly regulated, SLA-driven environment.
Responsibilities Production Support Operations - Provide L2/L3 production support for AIL mainframe insurance applications.
- Monitor and ensure successful completion of daily, weekly, and monthly batch cycles.
- Support batch cycle execution, including job monitoring, restarts, reruns, and data corrections.
- Perform abend analysis, issue resolution, and production recovery activities.
- Ensure end-to-end data flow, coordinating with upstream and downstream systems to confirm timely receipt and processing of production files.
- Perform incident triage, prioritization, and assignment for production issues.
- Conduct in-depth incident analysis, troubleshooting, and resolution.
- Apply temporary or tactical fixes where required (without code changes) to restore service.
- Identify root causes and propose permanent fixes, coordinating with Application Build teams for code remediation.
- Manage incidents, problems, and changes using ServiceNow and Jira.
- Participate in change, release, and deployment activities, including post-implementation validation and production readiness checks.
- Analyze and resolve production issues involving:
- Assembler
- Easytrieve
- COBOL
- CICS
- JCL
- VSAM
- Act as an Application SME, supporting L2.5 and Production Assurance teams with deep application and data knowledge.
- Work closely with Application Build teams, Production Assurance, Infrastructure/System Programmers, vendors, and business stakeholders.
- Maintain and enhance runbooks, SOPs, operational procedures, and knowledge articles.
- Identify opportunities for operational improvements, standardization, and risk reduction.
- Support audit, compliance, and operational reporting requirements.
- Participate in 24x7 on-call rotation supporting P1/P2 production incidents.
- Provide after-hours, weekend, and holiday support for critical batch processing and business events.
- Ensure rapid response, effective communication, and timely resolution during business-critical outages.
- Ensure adherence to SLA targets for incident response and resolution.
- Track and manage incident aging, backlog trends, repeat issues, and RCA action items.
- Apply ITIL best practices across Incident, Problem, Change, and Release Management.
- Support SLA reporting, audits, and compliance activities.
- 10+ years of experience providing L2/L3 mainframe production support for mission-critical applications in a 24x7, SLA-driven environment.
- z/VSE and z/OS
- Proven expertise in batch operations support, including job monitoring, restarts, reruns, abend resolution, and data corrections.
- Experience using ITSM tools such as ServiceNow and Jira, with strong knowledge of ITIL-based Incident, Problem, Change, and Release Management processes.
- Life Insurance domain experience strongly preferred, particularly supporting Acquisition and Policy Administration systems.
- Demonstrated ability to perform deep technical troubleshooting, root cause analysis, and production recovery.
- Proven experience working under pressure during P1/P2 incidents, meeting strict SLA response and resolution targets.
- Strong communication and stakeholder coordination skills, including interaction with business users, vendors, infrastructure, and application teams.
- Strong ownership mindset with a focus on system stability, reliability, and business continuity.
- Demonstrated leadership capability to guide cross-functional teams during high-severity production incidents.
Sourced from naukri
Skills
CicsCobolBatch processingbusiness continuityIncident ResponseDownstreamauditsChange ManagementIncident AnalysisClient SuccessassemblerBankingdeploymentGoogle DataFlowEasytrievecloudAdministrationcomplianceArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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