Systems Engineer

Job Overview:

You will act as the key Systems Engineer to work closely with a sales representative in South India, managing enterprise account customers. Your main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.

Key Responsibilities:

Pre-Sales:

• Solution Pitches: Play an integral role in new business solution pitches, fostering long-term relationships to achieve enterprise-wide deployments of Fortinet solutions and delivering meaningful results for all parties involved.
• Sales Qualification: Assist in qualifying sales leads from a technical standpoint.
• RFP Compliance: Respond to RFP compliances, work on cross-references, and handle pre-bid meetings.
• Sales Calls: Be the main technical resource on sales calls, answering and educating the customer on issues ranging from product features, specifications, functionality, to integration.
• Networking Applications: Conversant with networking applications and solutions.

Post-Sales:

• Technical Support: Be the lead technical contact for identified accounts, collaborating closely with the technical support escalation team and engineering to resolve customer technical issues.
• Escalation Management: Understand and follow the escalation process.
• Training: Provide sustainable training to channel partners on Fortinet solutions and competitive differentiation.
• Expertise Oversight: Provide technical expertise and oversight as required.

Collaboration and Strategy:

• Channel Management: Work in collaboration with Channel and Sales management to establish channel partners and qualify their ability to sell Fortinet solutions.
• Technical Configurations: Provide complex design and systems engineering configurations.
• Cybersecurity Knowledge: Maintain a high level of technical knowledge of cybersecurity solutions and the relevant industry.
• Solution Messaging: Utilize the Fortinet Sales Strategy and Solution Messaging to identify solutions for customer business objectives.
• Customer Documentation: Create and manage documentation for Proof of Concepts (POC).

Technical Presentations and Content:

• Presentation Support: Participate in the development and support of presentations for customers and partners.
• Value Proposition: Clearly articulate the technical aspects of Fortinet's value proposition to customers and partners.
• Content Creation: Contribute to the creation of case studies, white papers, and media articles for customers and/or partners.

Team Collaboration:

• Team Environment: Foster a collaborative, team-based environment by sharing best practices and building lasting relationships.
• Conflict Resolution: Effectively negotiate and pursue conflict resolution where required.
• Consultative Support: Lead strategic (organizational) opportunities and proactively provide consultative support to customers and internal teams.

We Are Looking For:

• Knowledge of Security Solutions: Experience with network, cloud, application, and endpoint security solutions such as SDWAN, NG Firewall, Application Delivery, SASE, Web Application Firewall, ZTNA, EDR/XDR, etc.
• NOC/SOC Solutions: Knowledge of NOC/SOC solutions such as SIEM, SOAR, etc.
• Mobile Core Solutions: Experience with mobile core-specific solutions such as GiFW, CGN, SecGW, etc.
• Security for Clouds: Experience with security solutions for Public and Private Clouds.
• Fortinet Product Knowledge: Knowledge of Fortinet Products/Solutions and their competition.
• POC Expertise: Ability to conduct POCs to demonstrate Fortinet solutions to customers.
• Travel Willingness: Willingness to travel across India (approx. 25% of the time).
• Communication Skills: Strong communication and presentation skills.

Why Join Us:

At Fortinet, you'll be part of a global leader in cybersecurity. With cutting-edge technology and innovative solutions, you'll contribute to securing businesses and organizations worldwide while developing your technical and professional expertise in a rapidly evolving environment.