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    Job · 21683715

    HYDERABAD · FULLTIME

    Systems Engineer - SaaS Applications

    Salesforce

    Salesforce

    Hyderabad · onsite · Posted 1d ago

    Sourced fromNaukri
    Undisclosed6–11 yrsfulltimeHyderabad

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
    Job Category
    Software Engineering
    Job Details
    About Salesforce
    Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword - it s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.
    Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
    About the Role
    We are seeking an agile, high-performing Systems Engineer to administer and manage the Finance systems and applications supporting our mission-critical business processes. In this role, you will serve as the primary process expert in your service area, collaborating closely with developers, business stakeholders, and cross-functional technology teams to support end-to-end Salesforce business processes.
    Your daily impact will span enterprise application support, resolving complex technical and functional system issues, performing trend analysis to identify proactive enhancements that reduce support volume, and partnering with development teams to deliver new and enhanced functionality.
    Key Responsibilities SaaS Applications Administration
    • Platform Operations: Own the day-to-day administration, configuration, and optimization of key enterprise SaaS applications (Blackline, Workiva, Kyriba, Coupa, or Concur).
    • Security & Access Control: Manage users, roles, profiles, and security settings across systems.
    • Platform Health: Maintain data quality, integrity, and overall platform health.
    • Vendor Releases: Manage vendor releases, upgrades, and new capabilities.
    AI Automation & Workflow
    • Agentic Transformation: Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
    • Process Automation: Identify opportunities to automate manual business processes and improve operational efficiency.
    • Automation Operations: Monitor existing automations and troubleshoot failures or performance issues.
    Data Management & Integration
    • Data Quality Initiatives: Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
    • Enterprise Integrations: Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
    • Technical Troubleshooting: Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.
    Production Support & Troubleshooting
    • Tier 2/3 Support: Provide Level 2/3 support for Salesforce issues.
    • Problem Resolution: Analyze and resolve complex configuration, automation, data, security, and integration issues.
    • Root-Cause Analysis: Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
    Release & Change Management
    • Environment Management: Manage sandbox environments, testing, UAT, deployments, and production releases.
    • Cross-Team Alignment: Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
    • Documentation: Maintain appropriate documentation for configurations and business processes.
    Preferred Qualifications & Skills
    • Experience: 6+ years of experience with expertise in configuration and application maintenance.
    • Domain Knowledge: Understanding of Record to Report and Procure to Pay process areas.
    • SaaS Expertise: In-depth knowledge in one of the SaaS applications (Blackline, Workiva, Kyriba, Coupa, or Concur).
    • Continuous Learning: Demonstrates a willingness to learn and expand expertise across other Financial SaaS applications and functional areas.
    • Problem Solving & Mindset: Able to think independently and consider cross-functional and downstream impact; agile and capable of multi-tasking in a fast-paced environment.
    • Communication: Excellent written and verbal communication skills.
    Unleash Your Potential
    When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what s possible - for yourself, for AI, and the world.
    Accommodations
    If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
    Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
    Posting Statement
    Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    data qualityAutomationAgilecrmAgentforceapisblacklineai automationcustomer successCONCURChange ManagementApplication SupportAI ToolsCommunication SkillsData ManagementAdministrationArtificial Intelligence

    Section · Company

    About Salesforce

    Salesforce

    Salesforce

    Software Product

    13.0k+

    employees

    1999

    27 years old

    San Francisco, California, United States

    India

    About

    Salesforce provides technology solutions aimed at enhancing relationships among businesses, customers, and communities through CRM and data analytics.

    Industries

    Software Product

    Employee ratings

    1,159 reviews

    3.9/ 5

    Culture

    3.8

    Career growth

    3.3

    Work-life

    3.9

    Employees rate it well for

    Work Life Balance165Work Culture144Salary125Employee Benefits103Senior Management99

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