Systems Engineer - MSSP

You would act as the key Systems Engineer to work closely with a sales representative in North India to handle Telco and ISP accounts customers. The Systems Engineers main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.

As a Pre-Sales System Engineer you will:

• Play an integral role in new business solution pitches, foster long-term relationships, to achieve enterprise-wide deployments of Fortinet solutions and deliver meaningful results for all parties involved.
• Pre-sales - assist in qualifying sales leads from a technical standpoint.
• Ability to respond to RFP compliances and able to work on cross references and handling pre-bid meetings.
• Sales calls - be the main technical resource on sales calls and answer / educate the customer on issues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions.
• Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support escalation team and engineering to answer, elevate and resolve customers technical issues.
• Understand and follow escalation process
• Provide channel partners sustainable training on Fortinet solutions and competitive differentiation
• Provide channel partners technical expertise and oversight as required
• Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner s ability to sell Fortinet solutions
• Provide complex design and systems engineering configurations
• Maintain a high level of technical knowledge of Cyber security solutions and the relevant industry
• Utilize the Fortinet Sales Strategy and Solution Messaging to identify solutions for customer business objectives
• Participate in the development and support of presentations for customers and partners
• Clearly articulate technical elements of the Fortinet value proposition to customers and partners
• Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
• Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
• Effectively negotiate and pursue conflict resolution
• Lead strategic (organizational) opportunities and proactively provide consultative support
• Create customer documentation for POC
• Work effectively with SME, Sales and Technical Support Team

We Are Looking For:

• An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
• Strong understanding of Telecom 4G/5G networks, ISP networks, and data centers.
• In-depth knowledge of mobile packet core security solutions, including GiFW, CGN, Security Gateway, Roaming Security, API Security, and related technologies.
• Solid understanding of networking protocols and technologies, including BGP routing, switching, and load balancers.
• Familiarity with public and private cloud environments, along with their associated security solutions.
• Expertise in network, application, and endpoint security solutions, such as SD-WAN, next-generation firewalls, application delivery, SASE, ZTNA, web application firewalls, EDR/XDR, and similar technologies.
• Experience with security operations solutions, including SIEM and SOAR platforms.
• Comprehensive knowledge of Fortinet products/solutions and their competitive landscape.
• Hands-on experience with FortiGate or other vendor firewalls.
• Ability to perform POCs (Proof of Concepts) to demonstrate Fortinet solutions to customers effectively.
• Skilled in conducting training sessions for customers and partners on Fortinet products.
• Must have at least 10 years of experience in a customer-facing role
• 25-50% local travel for customer meetings within the Delhi/NCR region, with occasional travel to other locations within India
• Excellent communication and presentation skills.
• The candidate should have prior experience working with Airtel and/or other telecom/ISP organizations.