Systems Engineer II

Job Summary

As IMS continues its strategic separation from BBUK, we are building a new Test Environment Management capability to support our future technology landscape. This is an exciting opportunity to join a greenfield programme and play a key role in establishing the processes, governance, tooling, and operating model that will underpin test environment services across IMS.

The Environment Senior Analyst will support the management, stability, availability, and performance of IMS test environments while working closely with engineering, infrastructure, delivery, and business teams. The role offers exposure to modern cloud technologies across AWS and Azure and provides opportunities to contribute to automation, observability, and environment optimisation initiatives.

You will be responsible for

• Environment Support & Incident Management: Provide first-line support for IMS test environment incidents, ensuring timely assessment, triage, and resolution coordination.
• Act as the central point of contact between technical teams and stakeholders during environment-related incidents.
• Follow the incident management lifecycle, including:
  • Incident assessment and prioritisation.
  • Escalation management.
  • Tracking and coordination of resolution activities.
  • Updating and closing tickets in ServiceNow.
• Support major test events and business-critical testing activities by ensuring environment availability and stability.
• Environment Monitoring & Observability: Support the design and implementation of monitoring, alerting, and observability solutions.
• Proactively identify environment issues before they impact testing activities.
• Analyse trends and recurring incidents to recommend preventative actions and service improvements.
• Contribute to reducing operational support effort through enhanced monitoring and automation.
• Environment Management: Support the delivery of the IMS Test Environment Management Strategy.
• Assist with environment provisioning, configuration, and maintenance activities.
• Ensure environments are fit for purpose and aligned to testing and delivery schedules.
• Help maintain environment documentation, standards, and operational procedures.
• Technical Collaboration: Collaborate with cross-functional teams to maintain end-to-end environment connectivity and performance.
• Support testing activities across:
  • WQB Motor & Home platforms.
  • Presentation and Web Server layers.
  • Middleware technologies including WebLogic.
  • Linux-based services.
  • CDL Core Product integrations.
• Work closely with cloud, infrastructure, development, and testing teams to resolve environment issues.
• Knowledge Sharing & Continuous Improvement: Develop and maintain a strong understanding of IMS architecture and cloud platforms.
• Share knowledge, best practices, and lessons learned across the team.
• Contribute to process improvement initiatives and the long-term Environment Management roadmap.
• Identify opportunities for automation, operational efficiencies, and service optimisation.

You will need

• Minimum 6-12 months experience in a technology support, environment management, testing, or engineering role.
• Degree in Computer Science, Information Technology, Engineering, or equivalent experience preferred.
• Relevant cloud certifications (AWS or Azure) would be advantageous.

What Youll Gain

• Exposure to AWS and Azure cloud platforms.
• Opportunity to shape a brand-new Test Environment Management function.
• Involvement in strategic environment design, monitoring, and automation initiatives.
• Collaboration with multiple technology domains and stakeholders.
• Career development opportunities into Cloud Engineering, Platform Engineering, Environment Management Leadership, or Solution Architecture.

Key Competencies

• Incident Management
• Environment Support
• Monitoring & Observability
• AWS Fundamentals
• Azure Fundamentals
• ServiceNow
• Linux Administration
• Middleware Support (WebLogic)
• Automation Mindset

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.