Systems Consultant

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job title: Systems Consultant Location: Remote (based near London preferred) Salary: competitive

To develop a close working relationship with our Partner Brokers, providing training and software consultancy and support on the Acturis platform and other IT solutions which Hedron Network deliver, to liaise with Hedron departments and Partner Brokers to resolve issues alongside promoting other services offered by Hedron Network.

With a detailed knowledge of the insurance software solution, System Consultants should be able to help Partner Brokers gain greater efficiency and more effective internal processes, and overcome any platform issues and challenges encountered.

This role will involve extensive travelling therefore a full UK driving licence is essential.

Key Accountabilities

Measures

Implementation and installation of the Acturis system for Partner Brokers

Training on Acturis Hedron Network IT solutions

Act as primary contact point for resolving broking and accounting issues

Generate ideas and identify solutions that will help the Partner Brokers gain greater efficiency in their business and on their Acturis system

Contribute to Hedron Network partner communications as required

All processes and activities to be undertaken in a compliant manner in respect of TCF and other regulatory requirements

Advise the Partner Brokers of new developments through visits and frequent communication

Deliver good customer service by responding swiftly to queries and concerns from Partner Brokers

Maintain a detailed knowledge of system developments

Create and update bespoke document and report templates for the Partner Broker

Run system reports and build bespoke reports as and when required

Deliver training to new and existing Partner Brokers

Promote services offered by Hedron Network where appropriate

Deliver on personal annual objectives to a consistently high standard

Whilst working independently and as part of the systems consultancy team review, update, identify and address opportunities for excellence/growth inline with Team objectives

Go lives completed on time and to the satisfaction of the Partner Broker

Projects delivered on time and to the satisfaction of the Partner Broker

Cultivate and maintain consistently strong relationships with Partner Brokers, teammates and service providers

Key Interfaces (Internal & External) and reasons (e.g inform, negotiate)

Skills and Experience

Primary focus: ‘ownership’ of a Panel of Partner Brokers using Acturis

Internal Hedron Network Teams – support and collaborate as required

3rd Party Suppliers (esp. Acturis)  – liaison as necessary

Education:

Training qualification desirable

Project management qualification advantageous

Skills: Acturis knowledge to ‘Guru’ level

Excellent Training skills in both classroom and remote environments

Excellent knowledge of Microsoft Office products

Self motivated and able to work on own initiative – readiness to take ownership of issues and needs for designated Partner Brokers

Excellent communication, influencing and relationship building skills

Good workload management and organisational skills to ensure that deadlines are met

Ability to identify customer needs and provide appropriate solutions in a consultative setting

Ability to solve ad hoc problems and issues in a timely manner

Experience Excellent working knowledge of Acturis to superuser level

Background knowledge of other Partner Broker back-office systems

Experience of UK GI Broking Industry and practices

Experience of UK GI Broking accounts an advantage

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.