Systems Analyst II

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Systems Analyst II based in Canada.

This role offers the opportunity to bridge technology, operations, and client success within a collaborative remote environment. You will support critical systems that help individuals manage important financial and workplace benefits. The position combines technical troubleshooting, system analysis, process improvement, and client support responsibilities. You will work closely with internal teams to enhance reliability, resolve complex issues, and improve user experiences. This opportunity is ideal for a detail-oriented professional who enjoys solving problems and continuously expanding technical expertise. You will contribute to meaningful solutions while developing deeper skills across systems, software quality, and operational excellence. The role provides a strong foundation for career growth within a technology-driven and impact-focused environment.

Accountabilities:: As a Systems Analyst II, you will support the reliability, performance, and continuous improvement of business-critical systems while acting as a bridge between technical teams, operational processes, and end users. You will contribute to system enhancements, troubleshooting efforts, and client-focused solutions while ensuring quality, security, and efficiency across daily operations.

Manage operational activities including system monitoring, data reconciliation, reporting, and service delivery processes to maintain accuracy and compliance with service level commitments.

Provide functional and technical support to users, helping them effectively navigate and manage solutions while ensuring a positive client experience.

Investigate, troubleshoot, and resolve system and client issues by conducting root cause analysis and collaborating with relevant teams when escalation is required.

Track, document, and manage requests through ticketing systems, CRM platforms, and employer portals to ensure timely resolution and accurate records.

Support access management activities by administering user permissions and following security and compliance procedures.

Contribute to software quality initiatives by documenting requirements, supporting enhancements, performing testing activities, and validating regression results.

Collaborate with implementation teams during client onboarding and system launches to ensure smooth deployments and effective issue resolution.

Identify opportunities for workflow improvements and contribute to continuous optimization of technical and operational processes.

Requirements:

The ideal candidate is a technically curious and organized professional with experience in systems analysis, technical support, software testing, or related fields. You should be comfortable working independently in a remote environment while collaborating with cross-functional teams to solve complex problems and deliver reliable solutions.

2+ years of experience in technical support, systems analysis, software testing, operations, or a related technology role.

Degree in Computer Science, Engineering, Mathematics, Information Technology, or a related discipline, or equivalent technical experience.

Strong analytical and troubleshooting abilities, including experience performing root cause analysis.

Understanding of software testing principles, including unit testing and regression testing practices.

Proficiency with Microsoft Excel and the ability to work efficiently across multiple systems and applications.

Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.

Strong organizational skills with the ability to prioritize tasks, manage deadlines, and work independently in a remote setting.

Experience supporting SaaS platforms, HR technology, payroll, benefits, or similar business solutions is considered an asset.

Familiarity with ticketing tools, CRM platforms, software implementations, client onboarding, or go-live support is preferred.

Experience using AI-enabled productivity tools such as Microsoft Copilot is an advantage.

Ability to adapt quickly, manage competing priorities, and contribute effectively in a fast-paced environment.

Benefits:

Competitive annual base salary range of approximately $57,000 to $67,000, depending on experience, skills, location, and qualifications.

Comprehensive total rewards package including paid time off and flexible benefits options.

Employer-supported pension and share purchase programs.

Flexible remote work environment designed to support collaboration and work-life balance.

Opportunities for career development, continuous learning, and professional growth.

Chance to contribute to solutions that create meaningful outcomes for individuals and organizations.

Community engagement opportunities and initiatives focused on making a positive impact.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1