System reliablity engineer

3 to 6 years of experience

Skills: Adobe Authoring, SQL, HTML, CSS, scripting

Role & Responsibilities

• Ensure the customer experience is seamless throughout the funnel by creating and maintaining product pages, category pages cross-sells, and more.
• Leverage hands-on experience to triage and escalate issues as appropriate. Develop a good understanding of e-commerce systems, platforms, and architecture in order to communicate with internal/external teams as needed
• Communicate effectively with the E-Commerce Team, other business teams, and IT partners to prioritize, mitigate, resolve, and report on production issues and causes.
• Monitor sites and applications, and report any application rejections to the sales team for further manual process
• Prepare and publish products and their digital assets to the websites.
• Create email and direct mail campaigns and reseller products/ applications as needed
• Work with the PO, QA, and dev teams to ensure up-to-date KT on projects and functionality.
• Engage in continual website monitoring for issues such as bugs, broken images, outdated information (products and price errors, etc...), and functioning of offer codes to maintain the E-Commerce Team's service level commitments.
• Use analytics tools and all other available sources, to measure the impact of changes/updates.
• Report on new product launches and updates to international and external partners.

Qualifications

• Bachelor's degree in Computer Science
• 5 years of experience in a support or operations analyst role
• Adapt to new technologies
• Able to support team with triage and research examples
• SQL experience is required
• Adobe authoring experience is required
• HTML experience is good to have

I've worked at several sized consultancies in my career. To me, Bounteous feels like the perfect mix. It has the influence, reach and opportunity that I feel encompasses a large enterprise. Yet, it's open, adaptive and individual-focused, that of which I often resonate with a smaller boutique.

Rhoben Cabangbang

Senior Account Manager