System Operations Manager - Middleware & Messaging Operations

About this role:

Wells Fargo is seeking a System Operations Manager for its Middleware Messaging Operations

In this role, you will:

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Required Qualifications for Europe, Middle East Africa only:

• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Leadership experience

Desired Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
• Advanced degree (MBA or Master's degree) preferred.
• Experience leading mission-critical production environments supporting large-scale enterprise platforms.
• Hands on working and demonstable technical experience in MQ, Solace or Kafka technologies
• Experience managing enterprise messaging technologies, including one or more of the following: IBM MQ, Apache Kafka, Solace PubSub and IBM ACE / Integration Technologies
• Experience leading major incident management, production support organizations, and operational governance processes.
• Experience driving technology risk management, operational controls, audit readiness, and regulatory compliance.
• Proven ability to influence senior leaders and drive outcomes across large matrixed organizations.
• Strong executive communication, stakeholder management, and leadership skills.
• Experience developing strategic roadmaps and executing transformational technology initiatives.
• Experience supporting enterprise messaging environments serving thousands of applications and high transaction volumes.
• Experience leading global organizations operating in follow-the-sun support models.
• Strong knowledge of financial services technology risk and regulatory environments.
• Experience with public cloud platforms including Azure, AWS, or Google Cloud.
• Experience implementing SRE, Platform Engineering, and DevOps operating models.
• Expertise in observability technologies such as Splunk, Dynatrace, Grafana, AppDynamics, or similar platforms.
• Experience driving large-scale automation using Python, Terraform, Ansible, PowerShell, or related technologies.
• Experience leading infrastructure modernization, data center migrations, and cloud transformation initiatives.
• Industry certifications in ITIL, Agile, Cloud, Security, or SRE disciplines.

Job Expectations:

• Leadership Expectations:
  • Enterprise Leadership and Strategic Vision
  • Operational Excellence and Execution Discipline
  • Risk Management and Sound Decision-Making
  • Organizational Transformation Leadership
  • Talent Development and Succession Planning
  • Innovation and Continuous Improvement
  • Executive Presence and Influence
  • Accountability and Ownership
  • Collaboration Across Complex Organizations
  • Customer and Business Focus
• Operational Excellence
  • Platform availability and resiliency
  • Incident reduction and service stability
  • Change success rate
  • Recovery time performance
• Strategic Execution
  • Delivery of modernization and transformation objectives
  • Cloud adoption and platform evolution
  • Automation and self-service adoption
• Risk Control
  • Reduction of operational risk exposure
  • Audit and regulatory outcomes
  • Control effectiveness and compliance performance
• Organizational Leadership
  • Employee engagement and retention
  • Leadership bench strength and succession readiness
  • Development of future technology leaders
• Business Outcomes
  • Stakeholder satisfaction
  • Cost optimization and operational efficiency
  • Alignment of technology capabilities with business priorities