System Engineer

Job Title: Systems Engineer

Location: Mumbai

Job Scope

Systems Engineer is responsible for the installation, configuration, deployment, and troubleshooting of our products at customer environments. The role works closely with the Systems, IT, Engineering, and Support teams to ensure successful implementation, seamless onboarding, and ongoing operational support for customers.

Job Responsibilities

• Install, configure, deploy, and troubleshoot our products in customer environments.
• Install, configure, test, and maintain Windows/Linux servers, application software, and system management tools.
• Monitor application performance, identify bottlenecks, troubleshoot issues, and coordinate with Engineering teams for resolution.
• Support application security, backup, and system availability initiatives.
• Collaborate with vendors, customers, and internal teams to resolve technical issues.
• Proactively investigate and troubleshoot issues impacting application performance and deliverability.
• Generate reports related to application health, system performance, and deliverability.
• Coordinate with customers and internal stakeholders to ensure timely customer onboarding and successful deployments.
• Participate in customer meetings to understand technical requirements and assist in solution implementation.
• Prepare and maintain technical documentation, deployment guides, implementation plans, and operational procedures.
• Troubleshoot production issues, perform root cause analysis, and recommend preventive measures.
• Travel to customer locations (local or outstation) whenever required for deployments, troubleshooting, or technical discussions.
• Adhere to organizational policies, security standards, and operational processes.

Qualifications & Experience

• B.E./B.Tech in Computer Science, Electronics & Communication, or related disciplines.
• 2-4 years of relevant experience in application deployment, system administration, or technical support roles.

Knowledge & Skills

• Experience in deploying and supporting Windows/Linux-based applications.
• Hands-on experience with Windows Server administration, IIS configuration, performance optimization, and troubleshooting.
• Hands-on experience with Linux OS, nginx, should worked on managing Software based load balancers.
• Should be knowledgeable on the Queueing systems like Redis, NATS, MSMQ, RabbitMQ.
• Good understanding of networking concepts including TCP/IP, LAN, WAN, VPN, Routing, and QoS.
• Knowledge of security protocols and encryption technologies such as SSL/TLS, SSH, and PGP.
• Working knowledge of databases such as MySQL, Oracle, or similar, including SQL queries, functions, stored procedures, and basic database administration.
• Basic scripting knowledge using Shell, Python, Perl, or similar scripting languages.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to interact with technical and business stakeholders.