System Engineer

System Engineer

We are seeking a skilled System Engineer to provide advanced technical support to our end-users and maintain the stability of our IT environment. As a System Engineer, you will leverage your expertise in technologies such as Active Directory, Exchange, VMware, Storage (SAN/NAS), Windows Server, Citrix, DHCP, and Office 365 to resolve complex issues and contribute to continuous improvement efforts.

Experience

• 3 to 5 years

Functional Area

• IT Support/ Technical Services

Role Category

• IT Support

Employment Type

Permanent

Working Hours

Rotational Shifts

Work Location

• Vadodara

Roles and Responsibilities:

• Provide escalated technical support and troubleshooting for complex issues related to IT infrastructure and technologies.
• Collaborate with Support Engineer I and other teams to ensure prompt and effective issue resolution
• Participate in root cause analysis and provide solutions to prevent recurring problems.
• Assist in the planning, implementation, and maintenance of IT systems and services.
• Monitor system performance, identify areas of improvement, and implement solutions.
• Contribute to the development of knowledge articles, training materials, and documentation.
• Mentor and guide junior support engineers in technical problem-solving and best practices.
• Assist with IT projects, upgrades, and migrations as required.
• Keep up-to-date with emerging technologies and industry trends.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in technical support or IT helpdesk role.
• In-depth knowledge of Active Directory, Exchange, VMware, Storage (SAN/NAS), Windows Server, Citrix, DHCP, and Office 365.
• Strong troubleshooting skills and ability to diagnose complex technical issues.
• Excellent communication skills and the ability to communicate technical concepts to non-technical users
• Customer-oriented approach with a commitment to delivering high-quality support.
• Experience in documenting procedures, troubleshooting steps, and solutions
• Relevant IT certifications such as MCSA, MCSE, VCP, or equivalent are preferred
• Willingness to work in rotational shifts and provide occasional off-hours support.

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