System Engineer

Job Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services • Record events and problems and their resolution in logs

• Follow-up and update customer status and information

Requirements:

• Any graduation + Hardware & Networking Certification

• Installation & Troubleshooting of Operating systems like Windows, Max & Productivity software • Computer hardware troubleshooting

• Basic understanding of computer networks and configuration, addressing (Static & Dynamic) and DNS configuration

• Working knowledge of: Computer hardware BIOS operations & BIOS upgrades Google Apps, Office 365, Email clients like Outlook, Thunderbird etc Active Directory & domains Anti-virus software, encryption software

• Read & Speak English & Hindi, with communication skills to respond to end users

• Polite & courteous towards fellow team members and end users