System Engineer

Job Requirements

Around 3 years of experience

• Diploma or Degree with good communication skills
• Good understanding of work/support environment
• Good experience in installation and troubleshooting of desktops/laptops, printers
• Good experience on installation of Windows XP and MS-Office
• Knowledge of Windows Domain, Servers, DHCP and DNS
• Installation and troubleshooting of Antivirus software
• Good knowledge on outlook client
• Good experience on installation of desktops/laptops, printers
• Asset / Inventory management

Work Experience

Deliverables 

All Desktop Problems (Hardware and Software)

• Monitoring Antivirus and Systems Performance
• Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
• Maintain all the assets and update the asset database at regular intervals.
• Provide regular technical support for desktops, laptops, printers, and peripherals, 
• Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
• Performs miscellaneous job-related duties as assigned by Manager
• Troubleshooting AN / VPN issues for clients
• Close all assigned tickets in the ticketing system within SLA
• Follow IT policies and procedures to execute daily work
• Provide Executive support to Management on a need basis