System Engineer

Role & responsibilities

• User Support & Helpdesk
  Provide first-level technical support for desktops, laptops, printers, and peripherals.
  Troubleshoot basic issues related to OS, applications, and user access.
• Infrastructure management both Cloud and Onprem
  Administer and maintain Windows/Linux/Mac servers and client Machines
  Manage user accounts, permissions, and access controls through Active Directory, Azure Entra, and related IAM tools.
  Deploy, configure, and manage cloud resources (Azure/AWS)
• System Maintenance & Operations
  Perform scheduled maintenance, updates, and patch management.
  Manage backup, restore, and disaster recovery operations.
  Handle configuration, installation, and troubleshooting of hardware, OS, and enterprise applications.
• Security & Compliance
  Monitor logs, alerts, and security events; coordinate with security teams on threat response.
• IT Service Management (ITSM)
  Respond to and resolve L1/L2 support tickets according to SLA timelines.