BENGALURU · FULLTIME
System Engineer
Riskcovry
Bengaluru · onsite · Posted 37d ago
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Undisclosed3–8 yrsfulltimeBengaluru
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Section · 01
About this role
System Engineer
Job Summary
Requirements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Location: Bangalore
Job Type: Full time
Job Summary
Experience with L2/L3 support, service management, escalation management, and KPI/SLAs tracking, measuring, and reporting. Should be very fluent in formal English in both writing and speech and should be able to convey the matter confidently to the client or customer. Troubleshoot and resolve issues in a fast-paced environment. Create support documentation (e.g., Runbooks, troubleshooting guides, SOPs). Work towards issue resolution as a priority. Collaborate with the Dev/Engineering team to test and resolve issues. Modify procedures and documentation for problem resolution and day-to-day maintenance. Provide data management support for users/clients. Linux/Unix OS skills, including viewing/searching server logs, using editors (vi, vim, emacs), restarting/troubleshooting non-responsive servers, and copying files from remote servers.
Requirements
- Hands-on experience delivering results-driven solutions with proven business value.
- 3+ years of experience with SQL, Linux and scripting languages.
- Excellent written and verbal communication skills is a must.
- Familiar with queries, procedures, and query optimization.
- Strong experience in Linux operating environments.
- Ability to run simple scripts on Linux, preferably as a sudo user.
- AWS certification (preferred).
- Excellent interpersonal and collaboration skills.
- Familiarity with Agile/Iterative development frameworks.
- Self-starter with a positive attitude, comfortable working with product managers and developers.
- Knowledge of support tools (e.g., Freshdesk) is a plus.
- Prior knowledge of the insurance domain is a plus.
- Willingness to work over weekends or holidays during emergencies.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
AgileService ManagementIssue ResolutionTroubleshootingQuery OptimizationUnixSQLData ManagementLinuxEscalation Management
Section · Company
About Riskcovry
Riskcovry
FinTech
105
employees
2018
8 years old
Mumbai, Maharashtra
US
₹15.3L PA avg
Avg at Riskcovry
About
As one of India's fastest growing insurtech infrastructures, Riskcovry aims to enable insurance anywhere.
Industries
FinTechInsurance
Employee ratings
10 reviews
3.7/ 5
Culture
4.2
Career growth
3.9
Work-life
3.9
Employees rate it well for
Company Culture37Work-Life Balance37
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