System Engineer - Windows & Azure

Role & responsibilities

Windows Infrastructure Management

• Administer, monitor, and maintain Windows Server environments (2016/2019/2022).
• Perform installation, configuration, patching, upgrades, and troubleshooting of Windows operating systems.
• Proactively monitor server health, performance, and system capacity to identify risks before they cause incidents.
• Troubleshoot across adjacent dependencies network, storage, virtualization, security, and applications – to isolate true root cause, while keeping Windows/Azure as the primary area of ownership.

Active Directory & Identity Management

• Manage Active Directory (AD), Group Policies (GPO), DNS, DHCP, and related identity services.
• Administer user accounts, security groups, service accounts, and access controls.
• Support AD integrations with cloud and enterprise applications.
• Troubleshoot authentication, authorization, and directory-related issues.

Microsoft Azure Administration

• Manage Azure Virtual Machines, Virtual Networks, Storage, Backup, and Recovery services.
• Support Azure AD, Azure Security, monitoring, and governance initiatives.
• Work on hybrid cloud environments integrating on-premises infrastructure with Azure services.
• Participate in cloud migration, optimization, and modernization projects.

Virtualization

• Apply working knowledge of VMware to support and troubleshoot virtualized infrastructure underlying Windows environments.
• Coordinate with virtualization teams on VM provisioning, performance, and resource-related issues.

Automation & Operational Efficiency

• Drive automation as a core responsibility – hands-on PowerShell scripting to reduce repetitive operational work, standardize routine tasks, and improve consistency.
• Build and maintain PowerShell scripts and Azure automation for provisioning, patching, monitoring, and recurring administrative tasks.
• Apply an automation/AI mindset – proactively using modern AI-assisted tools for scripting, troubleshooting, documentation, and overall operational efficiency.
• Identify recurring issues and build automated, permanent fixes to reduce repeat incidents and manual effort.

Security, Patching & Compliance

• Own the end-to-end patching lifecycle for Windows Server environments – planning, testing, scheduling, and execution.
• Drive vulnerability remediation in coordination with security teams, tracking findings through to closure within SLA.
• Implement and maintain security hardening and compliance standards across Windows infrastructure, beyond general OS hardening – including compliance benchmark alignment and audit support.
• Support security assessments, compliance reporting, and remediation tracking.

Incident & Problem Management

• Act as the Shift Lead and primary escalation point for critical Windows and Azure incidents.
• Lead troubleshooting efforts during major incidents and coordinate resolution across technology teams.
• Drive root cause analysis (RCA) and implement preventive, automated measures rather than one-off workarounds.
• Track and reduce recurring issues through problem management and continuous improvement of operational practices.
• Ensure adherence to SLAs, operational procedures, and escalation protocols.

Managed File Transfer (MFT) Support

• Support and maintain enterprise Managed File Transfer platforms such as MoveIT, where applicable to the environment.
• Troubleshoot file transfer failures, connectivity issues, and performance bottlenecks.
• Coordinate with application owners and business stakeholders for secure data exchange requirements.

Operational Excellence

• Own ticket resolution end to end, along with RCA.
• Create and maintain technical documentation, SOPs, and knowledge articles.
• Participate in shift operations, on-call rotations, and production support activities.
• Collaborate with global infrastructure, network, security, and application teams.
• Work closely with Senior Engineers and Architects to operationalize new designs, standards, and automation solutions.

Required Skills & Qualifications

Technical Skills

• 5+ years of in-depth experience in Windows Systems Administration.
• Strong expertise in:
• Windows Server Administration (2016/2019/2022)
• Active Directory, DNS, DHCP, Group Policy
• Azure Infrastructure Services
• Azure Active Directory / Entra ID
• Windows Security & Hardening
• Server Monitoring and Performance Management
• Backup and Disaster Recovery Solutions

Automation & Scripting

• Hands-on experience with:
• PowerShell scripting (required, hands-on) for automation and operational efficiency
• Using automation to reduce repetitive operational and administrative work
• Azure automation tools

Virtualization

• Working knowledge of VMware for troubleshooting and supporting virtualized infrastructure.

Security & Compliance

• Working knowledge of patching, vulnerability remediation workflows, and security compliance practices.
• Familiarity with compliance frameworks/benchmarks for Windows environments.

Cloud & Infrastructure

• Knowledge of Azure networking, storage, and virtual machine administration.
• Experience with cloud migration and infrastructure modernization initiatives.

ITSM & Operations

• Experience with Incident, Problem, Change, and Service Request Management.
• Exposure to ITIL processes and enterprise support environments.
• Ability to lead shifts and manage critical production incidents.
• Comfortable using AI-assisted tools to speed up scripting, troubleshooting, and documentation.

Preferred Qualifications

• Certifications such as:
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Solutions Architect (Preferred)
• Microsoft Certified: Windows Server Administration
• ITIL Foundation
• Experience with MoveIT or equivalent enterprise Managed File Transfer (MFT) platforms is valuable and preferred, though not a mandatory screening criterion.
• Experience working in GCC, BOT, or Managed Services environments.
• Knowledge of cybersecurity controls and compliance standards.
• Exposure to automation tools and Infrastructure-as-Code practices.