System Engineer / Technical Support Expert

As a Technical Support Expert, you will:

• Understand requirements functionally as well as technically from end to end.

• Deploy applications, upgrades, and patches across UAT, Production, and DR environments.

• Perform basic database deployment and administration.

• Ensure continuous application uptime and proactively resolve issues. • Coordinate with infrastructure teams on OS, server, network, and firmware changes to maintain stability.

• Act as the primary contact for application availability and performance issues.

• Review logs, analyze exceptions, and read/write basic Java code for issue analysis.

• Coordinate with stakeholders and drive timely issue resolution as per SLAs.

• Work with internal security teams for VAPT and compliance checks, and track closure of vulnerabilities.

• Use basic automation tools (Selenium, Cucumber, Browserstack) for repetitive tasks and test flows.

• Handle API-based troubleshooting and understand network configurations (IPs, ports).

• Support testing cycles and ensure applications function correctly after upgrades or maintenance.

We are looking for someone with:

• 3 -7 years of hands-on experience in handling system/microservices in the Fintech domain.

• Prior experience in designing and developing microservices architecture medium to large scale

• Experience with debugging & solving issues in a cloud environment (AWS preferred)

• Experience with relational SQL databases (PostgreSQL or similar) and NoSQL databases

• Deep understanding of technology and architecture in a highly scalable and available environment

• Experience with open-source technologies such as Elasticsearch, Redis, etc. and their adoption into products

• Hands-on experience with monitoring and observability tools such as Grafana, APM, and Kibana

• Experience working in Agile environments with tools like Jira and Confluence

• Willingness to work in a startup-like environment

• Bachelor's or master's degree in computer science / information technology Note: Candidates with prior experience in a product company are more preferable.

Following aspects would be a plus:

• Prior experience in FinTech

• Experience in using AWS services such as EC2, S3, SNS, SQS, Lambda, etc.

• Experience with AI/ML or AI-powered systems

• Experience with core trading platforms.