System Engineer- ServiceNow

Systems Engineer - Enterprise tool - Servicenow

Experience: 6 + Years
Location: Hyderabad/ Pune

Responsibilities

• Configure and maintain ServiceNow modules and workflows.
• Develop integrations using APIs, web services, and middleware tools.
• Implement automation for Incident, Change, Problem, and Request Management processes.
• Design and customize forms, workflows, business rules, and service catalogs.
• Support ServiceNow platform enhancements and upgrades.

Required Skills-

• Strong scripting/automation ability (e.g., PowerShell, Shell, Python, or similar).
• Hands-on experience with REST/SOAP APIs, JSON/XML, and integration/middleware platforms.
• Strong troubleshooting and root cause analysis (RCA) skills.
• Working knowledge of ITIL processes Incident, Change, and Problem Management.
• Demonstrated operational ownership mindset, with willingness to use AI-assisted tools for scripting, troubleshooting, and documentation.
• Ability to learn and support multiple enterprise platforms beyond a single tool.

ServiceNow Development/ Engineering

Experience with:-

• ServiceNow Administration & Engineering
• Workflow and Catalog Development
• Business Rules and Script Development
• Incident, Change, Problem, and Request Management Modules
• API Integrations and Automation