System Engineer- L3

Work Experience: 6+ years

Work Location: Infopark, Kochi

Mode of Work: Remote (Temporary)

Job Responsibilities:

• Design, implement, and manage Windows Desktop OS Windows Server OS infrastructure in multi-site

environments

• Administer and maintain Active Directory, GPO, DNS, and DHCP

• Manage and support Microsoft Exchange Server (on-prem and hybrid)

• Administer Microsoft 365 (Office 365), including email, licensing, and advanced configuration

• Deploy and manage Microsoft Intune for endpoint and mobile device management

• Lead and support Hyper-V and VMware virtualization platforms, including high availability and clustering

• Design, deploy, and manage solutions on Microsoft Azure and AWS platforms

• Develop backup strategy and Perform test backup and disaster recovery

• Troubleshoot complex system, network, and cloud issues; serve as the final escalation point for L1/L2

engineers

• Basic administration of Firewall

• Write Scope of Work Documents for infrastructure projects

• Maintain service level agreements (SLAs) and ensure compliance with IT standards

• Collaborate with cross-functional teams to support security, networking, and infrastructure projects

• Mentor junior engineers and document technical procedures and solutions

Skills Required:

• Strong hands-on experience with Windows Server, Active Directory, Exchange, and Office 365

• Proficient in Microsoft Intune and endpoint management

• Advanced knowledge of Hyper-V and VMware, including performance tuning and failover clusters

• Experience managing workloads in Microsoft Azure (IaaS, VMs, networking, storage)

• Familiarity with AWS infrastructure services (EC2, S3, VPC, IAM)

• Strong analytical and troubleshooting skills for both on-prem and cloud environments

• Ability to lead projects, write documentation, and contribute to process improvement

• Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:

• Three-year Diploma or Graduate or Postgraduate

• Relevant certification would be a plus

Essential requirement:

• Willing to work in dedicated night shift

• Excellent communication skills