System Engineer L3 - Linux Systems & Storage

Job Title: System Engineer L3 – Linux System & Storage

Location: Mumbai

Type: Onsite, Rotational Shift (24x7)

Job Level: L3

Reporting to: Team Lead - Systems & Storage

Our Purpose India is in the middle of an extraordinary AI revolution, powered by a young, tech-savvy generation and visionary leaders who see the future in code and creativity. Across industries—from healthcare to finance to education—AI adoption is accelerating at record speed. Over 90% of business leaders are now reimagining their processes through AI, while developers and students across the country are building tools that are transforming the way India works and lives. At the heart of this movement stands Neysa, India’s trusted AI Acceleration Cloud Provider. Neysa exists to democratize AI. Built in India for the world, Neysa carries the credibility of a leadership team that created Netmagic (now part of NTT Data). With a fully integrated system and deep local market insight, Neysa helps organizations across sectors confidently adopt, accelerate, govern, and scale AI.

The Future of AI, Built on Trust and Expertise. Hence, Neysa understands and builds the Home for Your AI. Who We Are Co-founded by industry pioneers Sharad Sanghi and Anindya Das, Neysa combines deep expertise in cloud, AI infrastructure, and cybersecurity to empower the builders of the future. Its flagship product, Neysa Velocis, is a full-stack system built for modern AI—from training and fine-tuning to inference. It streamlines compute, orchestration, security, and observability, helping organizations in high-growth markets like India adopt AI faster, safer, and more cost-efficiently.

The Opportunity Join Neysa as a Senior System Engineer – Linux System & Storage, where you will take ownership of advanced system administration, troubleshooting, and infrastructure reliability in a 24x7 environment. You will act as a key escalation point for critical issues, drive resolution of high-severity incidents, and contribute to improving system performance, automation, and operational excellence across data center and office environments.

What You’ll Achieve In This Role

• Lead resolution of critical incidents and complex infrastructure issues
• Ensure high availability, performance, and security of Linux and storage systems
• Strengthen operational maturity through process adherence and documentation
• Drive automation and efficiency across infrastructure management
• Act as a technical mentor and escalation point for L1 and L2 teams

Roles And Responsibilities As a Senior System Engineer – Linux System & Storage, you will:

• Perform advanced configuration, administration, and troubleshooting of Linux systems, storage, backup, hardware, and applications
• Provide technical support and guidance to L1, L2 teams and clients across communication channels
• Be available for 24x7 operational support in rotational shifts
• Handle escalations, severity incidents, and critical projects
• Respond to and resolve incidents, requests, changes, and problems within SLA
• Work on service improvement plans (SIPs) and assigned initiatives
• Ensure adherence to defined processes and operational procedures
• Maintain high availability and uptime of infrastructure systems
• Prepare handover checklists, plans of action (POA), shift reports, SOPs, and KEDB documentation
• Ensure all activities are logged and updated in ticketing systems
• Collaborate with cross-functional teams to drive faster resolutions and improvements

Required Qualifications

• 8 to 12 years of experience in Linux System Administration & Storage
• Bachelor’s degree in Computer Science, IT, or related field (preferred)
• Strong experience working in enterprise or data center environments
• Proven ability to handle critical incidents and escalations

Primary Skills (Must Have)

• Strong expertise in Linux OS and infrastructure management
• In-depth knowledge of networking concepts: DNS, DHCP, SSH, TCP/IP, SMTP, IP, Iptables/Firewalld
• Experience with web servers and load balancers: Apache, Nginx, HAProxy
• Advanced troubleshooting and analytical skills (logs analysis, event correlation)
• Strong knowledge of storage technologies: LVM, RAID, SAN, NAS, iSCSI
• Proficiency in scripting and automation: Python, Shell scripting, Ansible, Terraform
• Experience with containerization and orchestration: Docker, Containers, Kubernetes
• Hands-on experience with backup technologies: Bacula, Commvault, Veeam

Preferred Skills

• Familiarity with monitoring and observability tools: Prometheus, Grafana
• Exposure to provisioning tools like Foreman and MAAS
• Understanding of virtualization platforms: KVM, Proxmox
• Basic knowledge of AI model deployment and fine-tuning
• Experience in driving automation and infrastructure optimization initiatives

Why This Role is a Unique Opportunity at Neysa This role offers the opportunity to work on complex, large-scale infrastructure systems that power AI-driven platforms. You will play a critical role in maintaining system reliability, handling high-impact incidents, and shaping operational excellence in a fast-growing AI ecosystem. You’ll gain deep exposure to enterprise infrastructure, automation practices, and next-generation AI workloads while contributing to a high-performance environment.

Team Culture and Inclusion

• Work in a collaborative, high-impact, and fast-paced environment
• Be part of a culture that values ownership, innovation, and continuous learning
• Thrive in an inclusive workplace where diverse ideas and perspectives are encouraged

Love what this role has to offer? Discover the world of Neysa: Website: https://neysa.ai/

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