System Engineer (L2)
Coral Business Solutions · Not specified · onsite · Posted 41d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- SQL Database Operations
- Application Troubleshooting
- Root Cause Analysis
- Data Issue Resolution
- Debugging Problem Solving
- JavaScript - Basic
- jQuery - Basic
- HTML CSS - Basic
- ERP / CRM Systems
- Ticketing Tools
- Customer Communication
- Technical Documentation
- Business/Domain Understanding
- Team Collaboration
- Application Troubleshooting
- Root Cause Analysis
- Data Issue Resolution
- Debugging Problem Solving
- JavaScript - Basic
- jQuery - Basic
- HTML CSS - Basic
- ERP / CRM Systems
- Ticketing Tools
- Customer Communication
- Technical Documentation
- Business/Domain Understanding
- Team Collaboration
Industry:
IT / Software / ERP / CRM
The System Engineer Functional (L2) role is a critical escalation point for issue analysis and resolution, focusing on deeper technical investigation, data integrity, and collaboration with development teams. This position requires strong SQL skills, product knowledge, technical knowledge, and the ability to work closely with both customers and coordination with L1 Support, L3 Development, IT, Product, and Support teams.
Responsiblity:
- Analyze issues escalated by System Engineer - Functional (L1) and identify the root cause.
- Investigate application and database-level issues in detail.
- Resolve data-related issues efficiently while maintaining data integrity.
- Prepare SQL queries for data modifications or deletions and coordinate with the Support Lead for review and execution.
- Communicate with customers when additional information or clarification is required.
- Coordinate with the IT team to obtain customer database backups for analysis and testing.
- Replicate customer issues using backup companies/environments.
- Validate SQL queries and resolution steps before live implementation.
- Escalate development-related bugs to Software Engineers (L3) with detailed observations.
- Collaborate with Product Lead (L4) and Support Lead on recurring product issues.
- Support long-term solutions to improve product stability.
- Organize departmental/vertical meetings and prepare concise meeting reports.
- Maintain proper documentation of investigations, resolutions, and technical findings.
- Investigate application and database-level issues in detail.
- Resolve data-related issues efficiently while maintaining data integrity.
- Prepare SQL queries for data modifications or deletions and coordinate with the Support Lead for review and execution.
- Communicate with customers when additional information or clarification is required.
- Coordinate with the IT team to obtain customer database backups for analysis and testing.
- Replicate customer issues using backup companies/environments.
- Validate SQL queries and resolution steps before live implementation.
- Escalate development-related bugs to Software Engineers (L3) with detailed observations.
- Collaborate with Product Lead (L4) and Support Lead on recurring product issues.
- Support long-term solutions to improve product stability.
- Organize departmental/vertical meetings and prepare concise meeting reports.
- Maintain proper documentation of investigations, resolutions, and technical findings.
Requirements:
- Minimum 2 years of relevant experience in technical/application support or a related role.
- Strong SQL and database troubleshooting skills.
- Good understanding of application and database-level issue analysis.
- Basic knowledge of JavaScript, jQuery, HTML, and CSS.
- Strong debugging and problem-solving abilities.
- Good business/domain understanding.
- Familiarity with CRM/ERP systems and ticketing tools.
- Good communication and teamwork skills.
- Strong SQL and database troubleshooting skills.
- Good understanding of application and database-level issue analysis.
- Basic knowledge of JavaScript, jQuery, HTML, and CSS.
- Strong debugging and problem-solving abilities.
- Good business/domain understanding.
- Familiarity with CRM/ERP systems and ticketing tools.
- Good communication and teamwork skills.
Perference :
Candidates with experience in ERP/CRM application support, L2 technical support, SQL-based troubleshooting, issue replication, and coordination with development teams are preferred.
Location :
Aluva, Kerala
Salary :
Best in Industry
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
crmreplicationerp systemscrm systemsL1 SupportCrm ApplicationRoot Cause AnalysisHTMLDatabase TroubleshootingApplication Supportdebuggingapplication troubleshootingL2 Technical SupportJavascriptCSSJQueryERPoperations
About Coral Business Solutions
Coral Business Solutions
IT Services & Consulting
25
employees
Aluva, Kerala
India
₹4.3L PA avg
Avg at Coral Business Solutions
About
Coral Business Solutions is a leading IT company headquartered in Dubai with more than 21 year's experience. We offer innovative solutions with user-friendly platforms creating a long-term partnership with customers, delivering world-class support and guaranteed ROI. Our solutions are crafted to empower enterprises with the latest technological integrations and advancements for business success. Our objective is to enjoy sustainable growth over time, delivering quality products & services, bringing inspiration and innovation in everything we do, and delivering exceptional customer experience and reliability.
Industries
Building MaterialCivil EngineeringEnterprise Resource Planning (ERP)Enterprise SoftwareReal EstateReal Estate Brokerage
Employee ratings
10 reviews
1.9/ 5
Culture
2.2
Career growth
2.2
Work-life
1.8
Employees rate it well for
Compensation & Benefits20Overall Company19
Find them on