System Analyst

Key Responsibilities

• CRM & ERP Administration: Configure workflows, custom fields, dashboards, and access permissions; deliver daily tier-2/3 functional support across CRM and ERP applications.

• Vendor & Project Management: Coordinate directly with external software vendors, track project timelines, manage deliverables, and oversee user acceptance testing (UAT).

• Custom Development & System Enhancements: Design, code, and deploy custom scripts, application modules, and workflow automations to enhance CRM and ERP functionality according to business requirements.

• API Integration & Data Analytics: Maintain and build REST/SOAP API integrations between CRM, ERP, and third-party systems; create basic business dashboards and reports using Power BI, SQL, or Excel.

• AI & Automation Initiatives: Assist in evaluating and implementing AI tools, RPA workflows, and smart automation features within our enterprise applications.

• User Support & SOPs: Create user documentation, SOPs, and training guides; conduct training sessions to ensure high system adoption across departments.