System Administrator

Position Title: Desktop Administrator
Experience: 2-5 Years
Location            : Hyderabad (WFO)
Work Timings: 24*7 Rotational shifts

• Work on L1 tickets on the ticketing System.
• Setup Laptop's and peripherals and test advance hardware issues and software issue including network connections.
• Install and test Laptop software applications and internet browsers.
• Test laptops to ensure proper functioning of laptops and other IT Peripherals.
• Experience with:
• Laptop/Desktop Hardware.
• Windows 11, Mac OS.
• Application software like MS Office, Ticketing software (Fresh Service ), Adobe, Microsoft Teams, VPN Clients, Browsers, Hardening etc.
• Configuring LAN/Wi-Fi Network.
• Creation of user accounts on Office 365 and Distribution lists, Shared Mailboxes

Preferred Certifications:

• ITIL Certification
• Cisco Certification
• Microsoft Certification

Requirements
Educational & Experience:
A bachelor's degree in information technology, networking or any other related field.
2-5 years of working Experience as a Desktop Engineer.
ITIL v3 certification/experience preferred.

Job Duties:
Work on tickets on ticketing System.
Handle daily technical support activities on desktop support, data network and server management.