System Administrator

Job Summary:
We are looking for a skilled and proactive System Administrator with 2 to 4 years of experience to manage, maintain, and support our IT infrastructure. The candidate should have strong troubleshooting skills and hands-on experience in handling desktops, laptops, and user support.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Manage user accounts, permissions, and access in Active Directory.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Troubleshoot email issues, profile configuration, and mailbox-related problems.
• Handle OS installation, upgrades, and patch management (Windows 10/11).
• Diagnose and resolve LAN/Wi-Fi connectivity issues.
• Maintain antivirus, endpoint security, and system updates.
• Perform data backup and recovery for end users.
• Manage IT assets and maintain inventory records.
• Coordinate with vendors for hardware repair and replacement.
• Document issues, solutions, and maintain support logs.

Required Skills:

• Strong knowledge of Windows OS (Windows 10/11).
• Experience with Microsoft Office / Microsoft 365 tools.
• Basic knowledge of networking (IP, DNS, DHCP).
• Familiarity with Active Directory and user management.
• Hands-on experience in troubleshooting desktop and application issues.
• Knowledge of remote support tools.