System Administrator

We are looking for a Senior System Administrator to provide IT support to offshore and global users across multiple locations and time zones. The role focuses on user onboarding and offboarding, Microsoft 365 and Microsoft Entra ID (Azure AD) administration, remote troubleshooting, software deployment, and ensuring a seamless end-user experience. Strong communication skills and a customer-focused approach are essential for effectively supporting remote teams. Based on existing Excelra IT infrastructure roles, the position includes Microsoft 365 administration, end-user support, security, and device management responsibilities

Key Responsibilities

• Provide remote IT support to offshore users using remote assistance tools.
• Manage onboarding and offboarding activities, including account creation, access provisioning, license assignment, and device setup.
• Administer Microsoft Entra ID (Azure AD), Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Install, configure, upgrade, and troubleshoot Windows operating systems and business applications.
• Support laptop provisioning, device enrollment, Intune-managed devices, and endpoint security compliance.
• Troubleshoot authentication, MFA, VPN, network connectivity, printer, email, Teams, and collaboration tool issues.
• Deploy software, patches, updates, and security configurations to remote endpoints.
• Coordinate with HR, managers, and global IT teams to ensure a smooth onboarding experience for new employees.
• Provide L1/L2 support and resolve incidents within agreed SLAs.
• Create knowledge base articles, user guides, and technical documentation.
• Conduct end-user training on Microsoft 365 applications and security best practices.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and stakeholder management skills.
• Hands-on experience with Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 administration.
• Experience supporting offshore users across different regions and time zones.
• Expertise in software installation, configuration, troubleshooting, and deployment.
• Experience using remote support tools such as Quick Assist, TeamViewer, Zoho Assist, Goto Assist , or ManageEngine.
• Strong knowledge of Windows 10/11 administration and endpoint management.
• Knowledge of Intune, device compliance, BitLocker, and endpoint security.
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Experience with ticketing and ITSM tools
• Preferred Qualifications
• 3+ years of experience in IT Infrastructure, Desktop Support, or System Administration.
• Microsoft 365 Administrator, Azure Administrator, or Microsoft Endpoint Administrator certification.
• Experience with PowerShell automation and scripting.
• Experience supporting global or offshore operations in a 24x7 environment.

Key Competencies

• Strong communication and interpersonal skills
• Customer-first mindset
• Ownership and accountability
• Problem-solving and analytical thinking
• Team collaboration and knowledge sharing
• Ability to work independently in a global support environment
• Attention to detail and process compliance

Key Hiring KeywordsRole & responsibilities

Preferred candidate profile