System Administrator

Share your CV directly HR - Shubham More - [phone removed]

We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction.

Your responsibilities: 

•      Install, configure, monitor & maintain computer applications & networks
•      Configure operating systems.
•      Prioritize and manage the workflow along with resolving issues related to the network
•      Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion 
•      Design computer systems to meet requirements of the organization or clients.
•      Possess the ability to learn and work on changing and emerging technologies.
•      First point of contact for clients for issues concerning their computer systems and equipment.
•      Keep track of users system issues until they are resolved by adhering to the agreed timelines.
•      Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
•      Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
•      Provide accurate feedback to customers promptly.

Ensure proper logging of all issues.

•      Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
•      Document technical knowledge in the knowledge database.
•      Train people on how to use different types of systems.
•      Monitor daily performance of technical systems.  
•      Help organizations deploy new software or hardware systems.

Skill sets/Experience we require:

•      Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
•      Hands-on experience with Windows/Linux/Mac OS environments
•      Good understanding of computer systems, mobile devices and other tech products
•      Ability to diagnose and troubleshoot basic technical issues
•      Familiarity with remote desktop applications and help desk software (eg. Zendesk)
•      Excellent problem-solving and communication skills
•      Ability to provide step-by-step technical help, both written and verbal
•      BS degree in Information Technology, Computer Science or relevant field

Pedigree: 

•      Bachelors/Masters in Computer Science, Software Engineering, Information Technology or any other related discipline
•      Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus