System Administrator Level 2
Systems Plus · Pune · onsite · Posted 30d ago
Undisclosed4–6 yrsfulltimeSourced from
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About this role
Job Description
Role - System Administrator Level 2 support Engineer
- 4-6 years of experience in Windows Server administration and infrastructure support.
- Hands-on experience in administration and troubleshooting of Windows Server environments.
- Perform routine Windows Server patching, security updates, and maintenance activities.
- Monitor server health, performance, disk utilization, services, and Windows event logs.
- Troubleshoot Windows Server OS, service, connectivity, and performance-related issues.
- Hands-on experience with Active Directory administration, including user and computer accounts, groups, permissions, and account lockouts.
- Perform password resets, user access changes, group membership updates, and basic Group Policy troubleshooting.
- Monitor backup jobs, identify failed or missed backups, perform initial troubleshooting, and ensure successful completion.
- Provide basic network administration and troubleshooting for existing LAN and Wi-Fi environments.
- Good understanding of TCP/IP, DNS, DHCP, network connectivity, and basic network troubleshooting.
- Provide basic support for existing firewall configurations and troubleshoot connectivity-related firewall issues.
- Monitor and manage infrastructure incidents and service requests within defined SLA timelines.
- Perform troubleshooting and initial root-cause analysis for recurring infrastructure issues and escalate complex issues to L3 teams.
- Work directly with US-based customers, participate in troubleshooting calls, provide status updates, and coordinate maintenance activities.
- Strong communication, customer-handling, documentation, troubleshooting, and ITIL/service-management skills; experience working in a managed services environment and US customer support is preferred.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Infrastructure SupportCustomer SupportTroubleshootingsystem administratorDNSGroup PolicyActive DirectoryPatchingSLANetwork AdministrationFirewallNetwork TroubleshootingWindows ServermaintenanceAdministration
About Systems Plus
Systems Plus
IT Services & Consulting
364
employees
1987
39 years old
Dallas, Texas
United States (USA)
₹14.4L PA avg
Avg at Systems Plus
About
Systems Plus delivers tailored technology consulting and managed services, aiding businesses in navigating digital transformation.
Industries
IT Services & Consulting
Employee ratings
10 reviews
4.3/ 5
Culture
5.0
Career growth
4.9
Work-life
5.0
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