System Administrator III (Salesforce Admin)

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the timesaving, were helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!More than 150,000 businesses, including many of the world s largest companies and mobile operators, use Sinch s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinchs core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries.

The essence of the role

• 3+ Year experience.
• Build and develop Salesforce solutions using declarative tools, ensuring that industry best practices are at the forefront of every activity.
• Design and implement complex business process automations as a dedicated Flow specialist, spanning debugging, building, testing, and deployment.
• Collaborate with the wider team to ensure all platform developments align with enterprise architecture and organizational standards.
• Provide a the highest standard of internal customer support to business stakeholders, resolving issues from user administration and data updates to system analysis.
• Optimize existing Salesforce functionalities by proactively troubleshooting, debugging, and refining processes where needed.
• Contribute to reports and dashboards enablement
• Maintain comprehensive documentation and supporting release processes.
• Identify opportunities for continuous improvement to enhance the Salesforce ecosystem and drive business efficiency.
• Build and maintain stable working relationships internally to effectively translate stakeholder needs into technical solutions.

Who are you

• An enthusiastic Salesforce Administrator, who can demonstrate a deep understanding of the platforms capabilities.
• Strong knowledge of Salesforce declarative tools and a commitment to maintaining high standards of system integrity.
• Proficiency in Salesforce Flow, with the ability to design, debug, and deploy complex automation logic.
• Excellent in internal customer support, including user management, data governance, and system analysis.
• Ability to troubleshoot end users issues, ensuring a reliable experience for all business users.
• Experience contributing to documentation and release management cycles within a professional environment.
• Certifications: Salesforce Administrator (required). Advanced Administrator and Security Specialist certifications are considered a strong plus.
• Demonstrated ability to collaborate effectively and build strong, stable working relationships across different departments.
• Fluent English for effective communication with technical team members and business stakeholders.

Being you at Sinch :

Were a worldwide group of people, committed to diversity. Were working to offer an increasingly inclusive workplace wherever you are. No matter who you are, youll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you ll be reaching for the opportunities that match where you want to take your career. It s closer than you think.

It s time to chase the answers, chase the challenges and chase the dream.

Are you ready Join us on our journey!