System Administrator II (Remote)

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our  Remote System Administrator . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.

Printer issues of any kind.

Standard business application (Office, etc.) issues of any kind.

Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

Advanced server issues of any kind.

Basic and intermediate networking issues.

Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

Experience with Windows and Mac OS troubleshooting.

Experience with Server 2016 through 2025.

Experience with VMWare and Hyper V Virtualization.

Experience supporting M365 and Azure.

Minimum of five years experience in IT Support or a similar role.

Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.

Experience with Managed Service Providers (MSPs) is highly desirable.

Active Server Certifications are preferred.

Job KPIs

Utilization: The percentage of time that you are on the clock and billing time to client tickets

CSAT: Scores filled out by clients using the rating system in tickets

Quality Score: Assessments performed by the training and quality team.

First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Job Requirements

A home office set up that meets the following:

Computer: A working computer with a minimum of 8GB RAM and one of the following:

Windows 11 with an Intel i5 or i7 (8th generation or newer), or

AMD Ryzen 5 or 7 (2000 series or newer), or

macOS 12 or newer.

Internet: Stable internet connection with at least 5 Mbps download and upload speeds.

Audio Equipment: A quality headset with a noise-cancellation feature for meetings.

Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.

Webcam: An HD webcam for video calls.

2nd Monitor 

UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 

Excellent command of the English language both spoken and written 

Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)

Able to pass our online behavior and cognitive assessments. 

Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $11.07 per hour and may vary by experience and location.

Benefits

Comprehensive Health Plans / HMO (Employee & Dependent/s)

Life Insurance

Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)

Paid Time Off (starts at 15 days per year)

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

ITS does  not  request payment or financial information at any stage of the hiring process.

Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.

We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.

If you receive suspicious messages or requests, do not engage. Report them to  careers@itsasap.com .

All verified job openings are posted here:  https://www.itsasap.com/job-openings

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