System Admin

Job Description for System Administrator_x000D_
L1:

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Key Responsibilities:

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- Oversee the management and maintenance of_x000D_
desktops, laptops, and other end-user devices throughout the organization.

- Diagnose and swiftly resolve a wide range_x000D_
of issues related to Windows and MacOS applications, as well as networking_x000D_
problems, to minimize downtime.

- Troubleshoot basic network connectivity_x000D_
issues in LAN/WAN environments.

- Resolve system-related problems,_x000D_
including software installations and antivirus updates, as needed.

- Generate reports and dashboards to_x000D_
monitor compliance status, software inventory, hardware inventory, and other_x000D_
key performance indicators using tools like Manage Engine Desktop Central, Jamf_x000D_
Business, and Freshservice reporting tools.

- Coordinate and implement the installation_x000D_
of client- and department-specific applications and systems. This includes the_x000D_
creation, management, access provision, and administration of vendor-specific_x000D_
software and applications.

- Proactively escalate tickets to the_x000D_
appropriate senior team members or specialists.

- Actively monitor the onboarding pipeline_x000D_
and ticket queues, ensuring that all requests are handled according to Service_x000D_
Level Agreements (SLAs).

- Conduct regular system audits and_x000D_
upgrades to enhance performance and mitigate risks.

- User review: Monthly user review in all_x000D_
the application and systems.

- Research and identify solutions to both_x000D_
software and hardware issues.

- Prioritize and manage multiple open_x000D_
issues simultaneously.

- Be dependable, accountable, and_x000D_
responsive to customer and business needs; willing to be on call to support_x000D_
critical issues that arise at any time during weekdays or weekends.

- Provide troubleshooting and technical_x000D_
support for cloud applications and productivity tools.

- Deliver on-site support for office_x000D_
technology, including wireless networks, audio/video conferencing, and call_x000D_
center suites.

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Required Skills and Qualifications:

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- Proficient technical support skills with_x000D_
laptop hardware (Windows 10, macOS) and Android devices (Mandatory).

- Experience with Freshservice and Manage_x000D_
Engine Desktop Central (Mandatory).

- Experience with Mobile Device Management_x000D_
tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint_x000D_
security tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory).

- Capable of supporting VOIP call center_x000D_
suites, teleconferencing systems, and communication tools such as Google Meet,_x000D_
Zoom, and Slack.

- Ability to troubleshoot and support_x000D_
infrastructure components, including wireless networks, multi-function_x000D_
printers, AV equipment, and networking (TCP/IP, DNS, etc.) (Mandatory).

- Proficient in system maintenance,_x000D_
including updates and patch management.

- Strong troubleshooting skills to_x000D_
effectively diagnose and resolve hardware and software issues (Mandatory).

- Ability to implement and manage security_x000D_
protocols to protect organizational data against unauthorized access and_x000D_
threats.

- Knowledge of hardware maintenance to_x000D_
ensure the continuous functionality of all IT equipment.

- Candidates residing in Bengaluru only are_x000D_
required.

- Expertise in server management to ensure_x000D_
reliability, security, and performance of server resources.

- Strong technical troubleshooting and_x000D_
problem-solving capabilities.

- Organized and able to adapt to changing_x000D_
priorities.

- Team-oriented collaborator willing to_x000D_
share knowledge and experience.

- Solid communicator with the ability to_x000D_
provide professional documentation.

- Basic Linux knowledge (Optional).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.