System Admin

Job Description for System Administrator
L1:

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Key Responsibilities:

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- Oversee the management and maintenance of
desktops, laptops, and other end-user devices throughout the organization.

- Diagnose and swiftly resolve a wide range
of issues related to Windows and MacOS applications, as well as networking
problems, to minimize downtime.

- Troubleshoot basic network connectivity
issues in LAN/WAN environments.

- Resolve system-related problems,
including software installations and antivirus updates, as needed.

- Generate reports and dashboards to
monitor compliance status, software inventory, hardware inventory, and other
key performance indicators using tools like Manage Engine Desktop Central, Jamf
Business, and Freshservice reporting tools.

- Coordinate and implement the installation
of client- and department-specific applications and systems. This includes the
creation, management, access provision, and administration of vendor-specific
software and applications.

- Proactively escalate tickets to the
appropriate senior team members or specialists.

- Actively monitor the onboarding pipeline
and ticket queues, ensuring that all requests are handled according to Service
Level Agreements (SLAs).

- Conduct regular system audits and
upgrades to enhance performance and mitigate risks.

- User review: Monthly user review in all
the application and systems.

- Research and identify solutions to both
software and hardware issues.

- Prioritize and manage multiple open
issues simultaneously.

- Be dependable, accountable, and
responsive to customer and business needs; willing to be on call to support
critical issues that arise at any time during weekdays or weekends.

- Provide troubleshooting and technical
support for cloud applications and productivity tools.

- Deliver on-site support for office
technology, including wireless networks, audio/video conferencing, and call
center suites.

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Required Skills and Qualifications:

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- Proficient technical support skills with
laptop hardware (Windows 10, macOS) and Android devices (Mandatory).

- Experience with Freshservice and Manage
Engine Desktop Central (Mandatory).

- Experience with Mobile Device Management
tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint
security tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory).

- Capable of supporting VOIP call center
suites, teleconferencing systems, and communication tools such as Google Meet,
Zoom, and Slack.

- Ability to troubleshoot and support
infrastructure components, including wireless networks, multi-function
printers, AV equipment, and networking (TCP/IP, DNS, etc.) (Mandatory).

- Proficient in system maintenance,
including updates and patch management.

- Strong troubleshooting skills to
effectively diagnose and resolve hardware and software issues (Mandatory).

- Ability to implement and manage security
protocols to protect organizational data against unauthorized access and
threats.

- Knowledge of hardware maintenance to
ensure the continuous functionality of all IT equipment.

- Candidates residing in Bengaluru only are
required.

- Expertise in server management to ensure
reliability, security, and performance of server resources.

- Strong technical troubleshooting and
problem-solving capabilities.

- Organized and able to adapt to changing
priorities.

- Team-oriented collaborator willing to
share knowledge and experience.

- Solid communicator with the ability to
provide professional documentation.

- Basic Linux knowledge (Optional).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.