SW/App/Cloud Tech Support Sr Analyst

Skill required: Tech for Operations - Microsoft Robotic Process Automation

Designation: SW/App/Cloud Tech Support Sr Analyst

Qualifications:BE/Any Graduation

Years of Experience:5 to 8 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationAutomate Business Processes using Robotic Process Automation Tools (Blue Prism and Automation Anywhere) Cognitive RPA like OCR, NLP, ML/AI, and API Integrations to provide automation in a process. It includes writing code using scripting language like C, VB.NET, Python etc. to help in Automations. Design architecture of automation solutions and RPA tools to design process flows, write code, and create technical documentation to provide end-to-end automation.

What are we looking for

Automation Anywhere

Automation in Application Maintenance

Ability to establish strong client relationship

Ability to work well in a team

Written and verbal communication

Strong analytical skills

Microsoft ASP.NET2-3 Yearsexperience of developing Or Supporting bots using UiPath toolUnderstanding of RPA Life CycleUnderstanding of RPA documentation (BRD, PDD, SDD, Run Book, etc.)Experience of UiPath issue Troubleshooting And /OR RPA SupportUnderstanding of ITIL processesProvides day-to-day operational support for Automation Product Issues. Includes the Automation performance troubleshooting, access issues, profile issues and general troubleshooting/problem solving.Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.Knowledge of AA / Blue Prism or any other RPA tool is option but would be an added advantageGood and Hands-on in core .NET concepts and OOPs Programming.Good and Hands-on in Excel Macros.Good Written and Verbal communicationBasic understanding of SQL server & scripting.Develops and maintains operating processes and procedures.

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts

Qualification BE,Any Graduation