SW/App/Cloud Tech Support Analyst

Skill required: Tech for Operations - ServiceNow Tools Administration

Designation: SW/App/Cloud Tech Support Analyst

Qualifications:BE/Any Graduation

Years of Experience:3 to 5 years

What would you do?
You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.
The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions.,Tech for Operations involves using technology to improve and streamline business operations. This role includes implementing software solutions, automating processes, and managing IT systems that support operational activities. It also involves analyzing data to optimize performance and ensure efficiency. The goal is to enhance productivity and operational effectiveness through the effective use of technology. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation
A portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise.

What are we looking for?

Incident Management

Ability to establish strong client relationship

Written and verbal communication

Strong analytical skills
Application Administration/Management

MySQL

Defines the scope and strategic objectives of the business system. Establishes objectives and plans for the ongoing support, maintenance and enhancement of the application.

Maintenance, administration and version standardization of application

Experience with application support

Customized Service levels

Platform Upgrades

Support new application/module integration including data conversation, testing and functional compatibility through system applications.

Service Management Process development

Third Party Management/Integration with other ITSM tools & 3rd Party tools

Configuration of functionalities according to the best process & practices

Mentoring and Training the junior resources

Provide effective concise, timely, and consistent verbal and written communications to peers, customers, and management

Establish and maintain documentation regarding standards and policies surrounding administration of application

Act as internal escalation source in case team members need assistance.

Excellent Problem-solving and analytical skills.

Excellent interpersonal skills.

People leadership, management, and coaching skills

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification BE,Any Graduation