Survey Review Advisor

• Review and quality assure cargo survey reports to ensure that findings are complete, accurate and adequately supported by evidence.
• Ensure survey findings provide relevant information to support claims assessment, liability determination, recovery and loss-prevention activities.
• Identify gaps in survey investigations and engage with surveyors to obtain necessary clarification, documentation or additional evidence.
• Support effective survey management by ensuring survey activities are proportionate, cost-effective and focused on the information required to protect Maersk s interests.
• Identify recovery opportunities and recurring cargo damage trends from survey findings and provide actionable recommendations to relevant stakeholders.

• Review cargo survey reports received from surveyors globally and ensure timely completion of reviews in accordance with agreed service levels.
• Critically assess survey findings, photographs and supporting documentation for completeness, consistency and quality.
• Assess whether survey reports adequately establish the nature, extent and probable cause of cargo damage.
• Identify missing information, evidence, documentation or inconsistencies and follow up with surveyors for clarification or supplementary reporting.
• Determine whether further investigation, testing, documentation, expert input or additional survey activity should be recommended.
• Review survey conclusions and ensure they are appropriately supported by the factual evidence available.
• Identify potential liability, contributory factors and recovery opportunities arising from survey findings and highlight these to the relevant claims teams.
• Ensure appropriate evidence is obtained and preserved to support claims, defence and recovery actions.
• Review survey recommendations relating to mitigation, repair, salvage, reconditioning or disposal of damaged cargo and highlight issues requiring further assessment.
• Assess whether survey activities undertaken or proposed are reasonable and proportionate to the nature and value of the matter.
• Challenge unnecessary or disproportionate survey activities and costs where appropriate.
• Provide clear observations and recommendations to claims handlers and other relevant stakeholders based on survey findings.
• Liaise effectively with surveyors and survey companies to clarify findings, obtain additional information and improve report quality.
• Identify recurring quality or performance issues with surveyors and escalate these to the Manager - Cargo Survey Management.
• Capture relevant survey information and contribute to analysis of recurring cargo damage causes, commodities, locations and operational trends.
• Provide feedback and insights to support loss-prevention initiatives and reduction of recurring cargo damage.
• Contribute to development and continuous improvement of survey standards, review guidelines, templates and processes.
• Maintain accurate and complete survey documentation and records.

• Bachelors degree from recognized university, preferably in Maritime Studies, Nautical Science, Marine Engineering, Logistics, Insurance, Law or another relevant discipline.

• Minimum three to five years experience in cargo surveying, marine/cargo claims, shipping operations, marine insurance, container operations or a similar maritime role.
• Knowledge of logistics, marine transportation, and International Maritime Law / Conventions.
• Experience from a cargo survey company, P&I correspondent, marine insurer, shipping company or similar organization will be preferred.
• Good understanding of containerized cargo transportation, commodities, and common cargo damage mechanisms.
• Ability to critically analyse survey reports, photographs, reefer data logs, technical findings and supporting documentation.
• Good understanding of causation, evidence, liability and recovery considerations in cargo claims.
• Strong investigative mindset with the ability to identify gaps, inconsistencies and unsupported conclusions.
• Ability to challenge survey findings constructively and seek appropriate clarification or additional evidence.
• Good commercial judgement and ability to consider proportionality between claim exposure, survey requirements and associated costs.
• Excellent communication skills (English proficiency - verbal & written) and ability to communicate clearly and effectively with stakeholders from different backgrounds, functions and nationalities.
• Well organized and capable of maintaining an overview across a high volume of survey reports and simultaneous activities.
• Strong sense of urgency, ownership and result orientation with a strong commitment to continuous learning and improvement.
• Cultural adaptability and ability to engage effectively in various cultural environments.

• Proficiency in Microsoft Office and claims management systems.

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