Survey Manager

As a Survey Manager in the Survey Management EU Team, you will play a key role in the delivery of research projects with a focus on a large global comms agency, as the linchpin between the client facing teams and the operational teams, ensuring surveys run smoothly throughout the project lifecycle.

This role is dedicated to servicing a large global comms agency only.

There are a variety of different surveys/projects associated with this account, providing you with the opportunity to work with different internal stakeholders and projects associated with this client.

As part of this role you will:

• Be part of the Research Services department, critical to the success of achieving YouGov's business OKRs for 24/25.
• Gain exposure to the three different teams within Research Services (CENX Client Services, Survey Management and YouGov Self Serve), offering a wealth of experience and development opportunities.
• Attend the kick-off calls with Researchers to go through project details (once signed off by the client).
• Be the interface between Operations and Client Services - project managing the complete lifecycle of the project.
• Script basic-medium complexity surveys in our in-house software.
• Liaise with the scripting department for support with more complex surveys.
• Check multiple surveys in different languages.
• Be responsible for logging and updating milestones through our Ops Request tool.
• Liaise with the Operations team for populating/updating chart decks for trackers.
• Format tables and check Crunch Links to be sent to clients.

What do I need to bring with me

• Highly organised and proactive.
• Exceptional attention to detail.
• Passionate about data.
• Ability to multi-task as you will be involved in every part of the project lifecycle.
• Communication skills to manage all parts of the research lifecycle and interact with many areas of the business (your internal clients).
• Fluent spoken and written English.
• 1-2 years of project management experience.
• 1-2 years of experience working with quantitative research surveys.
• Must be a confident user of Excel.
• Fluent spoken and written English.