Surveillance Officer

Job Title: Assistant Manager – Surveillance (Audit)

Department: Audit & Compliance

Location: Bangalore

Reporting To: Manager – Surveillance / Head – Internal Audit

Job Purpose:

To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Café Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.

Key Responsibilities:

·        Conduct surveillance audits (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at café outlets.

·        Review POS data, cash transactions, discounts, and wastage reports to detect anomalies or fraudulent activities.

·        Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.

·        Develop formal & informal information systems in the operating environment & check pilferages thru thorough surveillance investigations.

·        To deep-dive into the system to find out route cause & suggest the remedies.

·        Perform mystery audits or surprise checks across outlets to on need basis.

·        Collaborate with the Operations, Finance, and HR teams to drive process improvements and corrective actions.

·        Prepare audit reports highlighting key findings, root causes, and actionable recommendations.

·        Support investigations into reported incidents of theft, misuse, or malpractice.

·        Ensure timely closure of audit observations and follow-up actions.

Key Skills & Competencies:

·        Strong analytical and observation skills

·        Attention to detail and integrity

·        Good knowledge of MS Excel, POS data analysis, and CCTV monitoring

·        Excellent communication and report writing skills

·        Understanding of QSR / Retail industry operations

·        Ability to handle confidential information sensitively

Qualification & Experience:

·        Graduate or Postgraduate in Commerce, Business Administration, or related field

·        3–6 years of experience in retail/QSR audit, surveillance, or operations control

·        Experience in CCTV audit analysis or fraud detection preferred

Key Performance Indicators (KPIs):

·        Timely completion of surveillance audits

·        Reduction in operational losses and fraud cases

·        Compliance adherence rate improvement

·        Accuracy and quality of audit reports