Surveillance Executive

Job Title: Assistant Manager Surveillance (Audit)

Department: Audit & Compliance

Location: Bangalore

Reporting To: Manager – Surveillance / Head – Internal Audit

Job Purpose:

To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Caf Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.

Key Responsibilities:

•        Conduct surveillance audits (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at caf outlets.

•        Review POS data, cash transactions, discounts, and wastage reports to detect anomalies or fraudulent activities.

•        Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.

•        Develop formal & informal information systems in the operating environment & check pilferages thru thorough surveillance investigations.

•        To deep-dive into the system to find out route cause & suggest the remedies.

•        Perform mystery audits or surprise checks across outlets to on need basis.

•        Collaborate with the Operations, Finance, and HR teams to drive process improvements and corrective actions.

•        Prepare audit reports highlighting key findings, root causes, and actionable recommendations.

•        Support investigations into reported incidents of theft, misuse, or malpractice.

•        Ensure timely closure of audit observations and follow-up actions.

Key Skills & Competencies:

•        Strong analytical and observation skills

•        Attention to detail and integrity

•        Good knowledge of MS Excel, POS data analysis, and CCTV monitoring

•        Excellent communication and report writing skills

•        Understanding of QSR / Retail industry operations

•        Ability to handle confidential information sensitively

Qualification & Experience:

•        Graduate or Postgraduate in Commerce, Business Administration, or related field

•        3–6 years of experience in retail/QSR audit, surveillance, or operations control

•        Experience in CCTV audit analysis or fraud detection preferred

Key Performance Indicators (KPIs):

•        Timely completion of surveillance audits

•        Reduction in operational losses and fraud cases

•        Compliance adherence rate improvement

•        Accuracy and quality of audit reports