BENGALURU · FULLTIME
surgery counselor
Abate As
Bengaluru · onsite · Posted 5d ago
Sourced from
Undisclosed1–3 yrsfulltimeBengaluru
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
1. Job Purpose
To counsel patients regarding recommended eye surgeries, explain the procedure and related costs, address their concerns, and coordinate with relevant departments to ensure a smooth and comfortable patient experience.
2. Key Responsibilities - Counsel patients regarding recommended surgeries, including cataract and retinal procedures.
- Explain the surgery process, benefits, risks, preparation, and post-operative care as per the doctors advice.
- Explain surgery packages, charges, payment options, and other related expenses accurately.
- Address patient and family concerns and clarify their doubts professionally.
- Coordinate with doctors, nursing staff, ward, OT, and billing teams for surgery scheduling and preparation.
- Follow up with patients to confirm surgery dates and support the completion of necessary formalities.
- Maintain accurate patient counselling records, surgery bookings, and follow-up details.
- Support patients in completing consent forms and other documentation as per hospital procedures and the treating doctors instructions.
- Ensure timely communication regarding surgery schedules and any changes.
- Maintain patient confidentiality and deliver courteous, patient-focused service.
- Follow up with patients who have not confirmed their surgery and understand the reasons for postponement or cancellation.
- Achieve assigned counselling, conversion, and surgery-booking targets while maintaining ethical practices.
Required Skills
Ability to handle patient concerns and difficult situations. Good coordination and follow-up skills. Good communication and interpersonal skills. Basic computer knowledge and documentation skills. Patient counselling and convincing skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
interpersonal skillsBillingFocusdoctorBasicNursing StaffCounsellorPackagingcounsellingScheduling